Diamond Despatches November 2021

Welcome to this month’s edition of Despatches. You’re knee deep in peak and there’s still a long way to go. And of course it’s a peak like no other. The uncertainty of Covid-19 made planning more difficult. Some retailers are still catching up with the permanent shift to online and the uplift in eCommerce business and sales. The good news is, we’re your logistics partner – and together – we can avert disruption. Worried about the added pressure on carriers? Don’t be. Diamond has a proactive exceptions management service, so any delivery problems can be resolved quickly, improving the customer experience.   Diamond Blogs & Articles We have picked a selection of our blogs and articles, published throughout October, which are useful resources for our eCommerce clients.   8 tips for retailers for peak planning performance Yes we know you planned peak, months ago (well done). But it’s worth taking a look at this list of top tips for peak, to make sure you haven’t missed anything! 1. Provide your forecasts to your courier/carrier – they will need to budget for the resources to support you. 2. Do not have Dec 21st as your cut-off date. Don’t even think about it. Leave lots of time this year as there will be deviations from the traditional 24 hours. Read all eight tips here. Building fulfilling partnerships in retail and logistics Hilary Whitney, Founder of Sacred Spirits and Kate Lester, Founder and CEO of Diamond Logistics, were invited to tell their successful gin-based story at IMHX Connect. In this video and accompanying article featured in SHD Logistics magazine, Hilary discusses how she pivoted her business to focus on an eCommerce model with Diamond at her side. Diamond Logistics and Linnworks integrate for seamless eCommerce Diamond Logistics - fulfilment partner to eCommerce retailers - has integrated its operation with Linnworks, software designed to manage sales and inventory across selling platforms and automate marketplace listings. Linnworks clients can now take advantage of Diamond's logistics fulfilment services, including carrier and warehouse management. Read the full details here. Shared Success© Client Shout Out We send our congratulations out to the following Diamond clients for their success over the last month:

• Gasm Drinks celebrate a Great Taste Award 2021 for their Sloe Berry gin-infused prosecco cocktail and a SME News Business Elite Award 2021 for Best Champagne Style Cocktail Producer 2021.
• AL Technical/23 Social (Newton) celebrate a 2021 Entrepreneurship Award at the Powys Business Awards, with a second win for Powys Business of the Year 2021.

Black Friday & Cyber Monday If you have any Black Friday or Cyber Monday offers planned and would like us to re-promote any of your social content across our social platforms, drop us an email at Marketing@diamondlogistics.co.uk and tell us all about it. Client Feedback After some recent positive feedback, just a reminder that our Diamond Logistics Client Feedback Survey is available 24/7 for your use whenever suits you. Use the link or QR code to access and complete with our sincere thanks. Please note this link is for non-urgent client feedback. Please direct any urgent matters to your local Diamond service centre. Diamond Social Giveaway Throughout November 2021 we are celebrating the successful partnerships with the many homeware retail brands we are are proud to work with. We have gift vouchers from luxury retailer Latzio Living up for grabs across our social platforms. Check out Latzio's beautiful and unique range at www.latzio.com and check out our social pages to take part: Facebook / Instagram / LinkedIn / Twitter Best wishes for the month ahead, Kate & Team Diamond