For over 15 years, Home Counties Couriers has been a trusted name in logistics. After decades as part of a single parcel network, the business was ready for a new way forward — one that offered more choice, flexibility, and support for its customers. That’s when they discovered the Diamond Logistics proposition.
We spoke to the team at Home Counties Couriers to hear more about their journey with Diamond.
What drew you to Diamond?
We had been with a single parcel network for nearly 25 years, but the attraction to Diamond was the alternatives it offered. It was almost like putting the customer in charge. Instead of being tied to one carrier, Diamond opened the door to a variety of options.
The approach felt very different to what we’d experienced before, both in logistics and sales. With Diamond, it doesn’t matter if the customer is shipping large, small, single, or multiple parcels — there’s always a solution that fits.
How has the technology helped?
Diamond’s Dispatch Lab platform has transformed the way we work. Customers get the ease of a single carrier, but with the power of a multicarrier system. They can see costs upfront, track everything in one place, and know that the best option is chosen intelligently for their freight.
There are no hidden surprises at the end of the month. It’s simple, transparent, and stress-free.
What difference has this made for your customers?
Customer service has improved significantly. With access to multiple carriers, we can offer a truly personalised service. If a client has an issue with one carrier, we can switch seamlessly to another. They get choice, reliability, and live updates all in one portal.
The result? A smoother, more positive experience all round.
How has your business evolved with Diamond?
We’ve expanded beyond parcels into fulfilment, building a centre that has been a game-changer. Everything is on our doorstep now — from shelf to packing desk, pallet, and out the door.
The partnership has also helped us replace and grow our delivery revenue. We’ve now got two strong streams of growth: overnight parcels and fulfilment. What’s more, we can have consultative conversations with clients, offering them tailored solutions rather than just price-driven services.
The Diamond network also gives us flexibility. As demand grows, we can move customers between depots seamlessly without disruption, making sure space and resources are always optimised.
What’s next for Home Counties Couriers?
Growth. With the support of the Diamond network and head office team, we have ambitious plans for the coming years. We know we can achieve them.
As we see it, having a conversation about what your customers can gain from moving over to Diamond is absolutely priceless.
