Skip to content Skip to footer

eCommerce Fulfilment Services

Fulfilment Services

eCommerce Fulfilment

Technology driven eCommerce fulfilment services

If you run your eCommerce business using Shopify, Ebay, Amazon, Magento or another online marketplace, Diamond are able to pick, pack and despatch your orders for you through our fully integrated services and bespoke service centres.

Providing full and real-time visibility

Our tailored logistics management platform, Despatchlab, integrates with your marketplace to ensure that your online orders are instantly received, fulfilled and shipped in the most cost-effective way. You can view the progress of your orders in real-time with the click of a button.

Growing with you

From a single pallet today, to a full warehouse tomorrow, we will grow and scale with your eCommerce business. 

Nationwide service

We have service centres throughout the UK that connect with our national network and carrier partners, enabling us to automatically recommend the best carrier for each individual shipment. We keep your costs down by passing on our buying power to you.

For Brilliant Service

“By working with Diamond, we can focus on the selling, marketing and customer service aspects of our business, and not have to worry about the logistics of getting our product to our customers.”

Laura Knight, CEO of SmarterNaturally

Fulfilment Services UK

The Diamond difference

  • Cost effective
    Reduce overhead and storage costs
  • Flexible
    Scale your inventory as and when you need
  • Business savvy
    Tap into Diamond’s buying power without spending millions on deliveries
  • Customer focused
    We don’t rest until we know your goods are successfully delivered and your customers are happy
  • Transparent
    See the status of each and every order at the push of a button

Focused eCommerce fulfilment services - we deliver the service levels expected from your brand

Speak to our specialists today

Learn more

Find out more about our specialist sectors

At Diamond, we provide eCommerce fulfilment services to a number of sectors and we are continually expanding.
If you would like to discuss the fulfilment needs for your products, get in touch.

Alcohol
Fulfilment

Health / Wellness Fulfilment

Toy / Games
Fulfilment

Childrensware Fulfilment

Homeware
Fulfilment

Beauty
Fulfilment

Subscription Box Fulfilment

Sports / Leisure Fulfilment

Our technology seamlessly integrates with all your online marketplaces, with a live inventory to make sure your customers order what’s in stock. From customer order to pick to despatch, you get a live view of all your transactions. It’s the benefit of a complete outsourced service, with the reassurance of 100% transparency. Peace of mind, delivered.

Kate Lester

CEO
Five Steps

Our order fulfilment process

Our streamlined distribution process ensures your products reach their destination on time, every time.

Step one

Your Goods Come In

Your goods arrive in one of our state-of-the art local service centres and are logged onto our  inventory management software, Despatchlab.

Step two

Warehousing

Once logged, your good are stored in a clean, safe and temperature controlled environment which is costed by space.

Step three

Picking and Packing Orders

Our fully integrated system means that as soon as an order is made our trained staff can pick and pack it asap in line with your packing and branding requirements.

Step four

Despatch

We will despatch your orders wherever they need to be in the world through our national and international carrier networks. Our buying power means shipping costs can be passed directly on to you.

Step five

Returns

If your customers decide to return a product for any reason, it will come back into our local centres. We’ll check if the return is valid and issue a refund if required. Your good will then return to our warehouse ready to be despatched to a new home.

Join like-minded businesses who trust us to deliver their consignments

 
 

FatStick

Available, caring, considerate and attentive – the team at Diamond Logistics regularly go above and beyond.

FatStick

Yabba Beer

Diamond have been fundamental to our successes so far. Superb service, brilliant attention to detail and an all-round joy to work with!

Yabba Beer

Sacred Spirits

Diamond has provided a great service, packing and sending out our online orders and going over and above to solve any problems or glitches in the system. We have had some lovely feedback from customers, commenting on how quickly their delivery arrived and how beautifully it was packed.

Sacred Spirits

The Diamond Logistics team took the stress and worry out of the packing and delivery of our event goodie boxes. The team were supportive and accommodating throughout – thank you!

Fast Track 100

Allen Signs

As a small company we have struggled in the past to get any form of reliable courier service. Since Fleetline have become a Diamond Partner, that’s all changed. Bob and the team have delivered time and again for us. We won’t be going anywhere else!

Allen Signs

With their consistent efficiency and reliability they are now considered as part of our business. We cannot do without them!

Power Options

Diamond have saved my sanity, they save me hours of work. They are extremely helpful, are quick to resolve issues, sometimes before we even know there is one. The pricing is highly competitive especially for the service provided.

Lincoln Security

We love very much working with the team. Bryn is our key contact person. He is always available for us and has a great energy. We trust Diamond Twickenham as a partner. Prit is also always a great support, we love working with him.

Takk Essentials

Incredibly helpful and willing, also very responsive and reactive. Everyone I’ve met at Diamond has been really friendly and wanting me to get the best from their services. I have recommended them to three other businesses, as they just make it easy even when there is confusion.

Caravan Parts Online

We have loved working with Diamond, it has taken the stress out of fitting in post office trips around our busy lives. It has also enabled us to supply larger retail chains who have stricter delivery and packaging requirements. Diamond have done everything to meet those demands and it has always gone smoothly!

Neu Oil

We have received great feedback from all the staff who deal with Diamond. They are always so helpful and it fills us with confidence when it comes to shipping with yourselves.

Bartell Global

Learn more about our services

Additional resources and guides in relation to our fulfilment services.

Frequently Asked
Questions

International Delivery FAQs

When is the right time to
outsource fulfilment?

Tips on the best
packaging

logistics guide to fragile packaging
Contact Us

Would you like to speak to someone?

We'd love to hear more about your business and explain how we can support your needs. Just complete the form below and one of our team will be in touch soon.

Fulfilment and Delivery
Millions of parcels in, Diamond is an ambitious, creative business that tailors fulfilment and delivery services to the needs of individuals and companies.

Get in touch

3C Henley Business Park
Pirbright Road, Guildford
GU3 2DX

© 2024 Diamond Logistics. All rights reserved. Registered in the UK: 03372744 | VAT Reg 935 0346 35

Diamond Logistics is part of The Diamond Logistics and Technology Group.  

A group of companies that work together to deliver a unique mix of people, technology and logistics that allows them to excel at delivery and fulfilment solutions for UK and international clients. Click on the logos below to visit the other websites.