Technology driven eCommerce fulfilment services
If you run your eCommerce business using Shopify, Ebay, Amazon, Magento or another online marketplace, Diamond are able to pick, pack and despatch your orders for you through our fully integrated services and bespoke service centres.
Providing full and real-time visibility
Our tailored logistics management platform, Despatchlab, integrates with your marketplace to ensure that your online orders are instantly received, fulfilled and shipped in the most cost-effective way. You can view the progress of your orders in real-time with the click of a button.
Growing with you
From a single pallet today, to a full warehouse tomorrow, we will grow and scale with your eCommerce business.
We have service centres throughout the UK that connect with our national network and carrier partners, enabling us to automatically recommend the best carrier for each individual shipment. We keep your costs down by passing on our buying power to you.
For Brilliant Service
“By working with Diamond, we can focus on the selling, marketing and customer service aspects of our business, and not have to worry about the logistics of getting our product to our customers.”
Laura Knight, CEO of SmarterNaturally
The Diamond difference
- Cost effective
Reduce overhead and storage costs
Scale your inventory as and when you need
- Business savvy
Tap into Diamond’s buying power without spending millions on deliveries
- Customer focused
We don’t rest until we know your goods are successfully delivered and your customers are happy
See the status of each and every order at the push of a button
Focused eCommerce fulfilment services - we deliver the service levels expected from your brand
Speak to our specialists today
Find out more about our specialist sectors
If you would like to discuss the fulfilment needs for your products, get in touch.
Our technology seamlessly integrates with all your online marketplaces, with a live inventory to make sure your customers order what’s in stock. From customer order to pick to despatch, you get a live view of all your transactions. It’s the benefit of a complete outsourced service, with the reassurance of 100% transparency. Peace of mind, delivered.
Our order fulfilment process
Our streamlined distribution process ensures your products reach their destination on time, every time.
Your Goods Come In
Your goods arrive in one of our state-of-the art local service centres and are logged onto our inventory management software, Despatchlab.
Once logged, your good are stored in a clean, safe and temperature controlled environment which is costed by space.
Picking and Packing Orders
Our fully integrated system means that as soon as an order is made our trained staff can pick and pack it asap in line with your packing and branding requirements.
We will despatch your orders wherever they need to be in the world through our national and international carrier networks. Our buying power means shipping costs can be passed directly on to you.
If your customers decide to return a product for any reason, it will come back into our local centres. We’ll check if the return is valid and issue a refund if required. Your good will then return to our warehouse ready to be despatched to a new home.
Join like-minded businesses who trust us to deliver their consignments
Learn more about our services
Additional resources and guides in relation to our fulfilment services.
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