Experience the efficiency and reliability of Diamond Logistics’ eCommerce Courier Services, designed to meet the evolving needs of your online business. Our comprehensive solutions ensure your parcels are delivered swiftly and safely across the UK, giving your customers the reliable service they expect.
All-in-One Solution – One invoice, one point of contact, and one collection, streamline your logistics like never before.
Budget-Friendly – Leverage our bulk buying power to access competitive rates for all your delivery needs, ensuring savings without sacrificing service quality.
Extensive Coverage – From local drop-offs to cross-country shipments, our nationwide network ensures your deliveries reach every corner of the country.
Adaptable Options – Choose from road, sea, or air to suit your delivery needs through our local service centres, ensuring the best routing for every consignment.
Operational Continuity – Our reliable service ensures uninterrupted operations, with access to multiple carriers and local couriers that can seamlessly take over if one is unavailable.
Selecting the optimal route for each & every delivery.
Through our logistics management platform, Despatchlab, we can quickly assess the best route for your package based on delivery times and budget. Each carrier comes with different transit times and prices which we can see in real time to advise you accurately. Some carriers also have value added services which we can explain to you, so that you can choose the courier delivery service that best meets your needs.
The answer to all your domestic and international deliveries. A perfect tailor-made solution for ambitious businesses.
Your business
At Diamond, we can deliver your goods at a speedy, tracked, and competitive rate. With access to a vast number of carriers and live pricing, we can help you find the right route for your consignments, and our savvy platform means manual input creation takes five seconds.
Diamond logistics
Through our logistics management platform, Despatchlab, we can quickly assess the best route for your package based on delivery times and budget. With our helpful customer service, we’ll manage the delivery process for you.
Multiple carriers
Each carrier comes with different transit times and prices which we can see in real time to advise you accurately. Some carriers also have value added services which we can explain to you, so that you can choose the courier delivery service that best meets your needs.
Tracked delivery
We communicate with carriers in real-time, you have full visibility on these updates shipping. You can keep track of the full delivery from your computer, mobile or tablet. Your goods will be insured as per the standard carrier’s terms and conditions of carriage.
What is the maximum size of goods I can send with same day delivery?
Same day couriering is vehicle specific, meaning, to make your delivery as cost-effective as possible, you should select the size of vehicle suitable for the consignment. This can range from a small van up to an articulated lorry depending on what you need delivered.
The rule of thumb to ensure availability is the bigger the vehicle you require, the more notice you need to give. So, if the consignment is smaller and will only require a van, then you can order and have your goods collected within the hour. If a larger vehicle is needed for a same day service, giving us a little more notice will enable us to organise the most suitable vehicle on time.
Is there a cut off for booking a same day courier?
The beauty of our same day courier service is that you can get a courier 24 hours a day, subject to your service level agreement with your local service centre. If you need a reliable and dedicated courier 24/7/365, then we recommend you open an account with us.
Yes, you can via Despatchlab – our one stop logistics platform. Despatchlab will allow you to track goods in our warehouse and on the road, giving you up to date information on the transit time of your courier and the ETA of an international delivery.
The only exclusions for this are for carriers outside of the technology of our API integration. This may include some pallet carriers and haulage that haven’t quite got with the technology evolution. For these providers we will contact by phone and manually update Despatchlab with any updates or proofs of delivery.
What items can I send through Next Day and International Delivery?
Most items are suitable for next day or international delivery and we can offer solutions for both post and pallet delivery.
Packing a consignment is the most important aspect because this package will be handled by a number of people and travel through different hubs. We suggest using suitable packing material and sealing the package thoroughly. Goods that are non-hazardous and replaceable are suitable for overnight and international next day delivery. Ideally, the consignment will be under 30kgs in total, or at least under 15kg per box.
The type of item being sent will dictate the best packaging. Clothing and soft furnishings can go into jiffy bags. Hard items should be boxed and large and especially heavy items should go via pallet delivery. Envelopes are also suitable for a next day service.
There are some goods that are not good for next day delivery, such as precious, irreplaceable, fragile, hazardous or flammable goods.
Will my Next Day or International delivery be insured?
our goods will be insured as per the standard carrier’s terms and conditions of carriage. There can be differences, so it’s important that you fully understand the terms of insurance, claim procedure and what happens when something goes wrong. Occasionally, things do go missing or get broken, so it is important you understand your rights to claim.
Some of our clients also self-insure their more precious goods/items. However, if you have urgent, important or an irreplaceable consignment, we would advise you to upgrade to diamond’s same day courier service, which comes with £15,000 insurance per consignment as standard.
As a small company we have struggled in the past to get any form of reliable courier service. Since Fleetline have become a Diamond Partner, that’s all changed. Bob and the team have delivered time and again for us. We won’t be going anywhere else!
Allen Signs
We save so much time and resource by outsourcing our logistics. There’s no way we could do this ourselves anymore! It means our small team can really focus on growing the business and working with Diamond makes it easy because Mandy and her team are so responsive to any of our requests. We like to be able to get back to our customers quickly if there is a problem with their order, and feel like the team at Diamond care about that as well.
Avery Row
We have received great feedback from all the staff who deal with Diamond. They are always so helpful and it fills us with confidence when it comes to shipping with yourselves.
Bartell Global
Incredibly helpful and willing, also very responsive and reactive. Everyone I’ve met at Diamond has been really friendly and wanting me to get the best from their services. I have recommended them to three other businesses, as they just make it easy even when there is confusion.
Caravan Parts Online
The service that Bob at Diamond Logistics offers is second to none, he is always available and willing to sort out any issues we have. After using their services, I would not go back to any other courier.
Davmar Engineering
Outsourcing our fulfilment operations has meant that we can concentrate on the most critical parts of our business, safe in the knowledge that our fulfilment is in good hands. This part of the business can’t be undervalued as it is an important part of the customer journey chain.
Hello Day
As a new business, working with Diamond allows us to have a delivery and fulfilment partner that can scale up their support as we grow, offering service levels matched to our own business standards. This has been invaluable in getting our new business efficiently up and running.
House of Dome
Diamond have saved my sanity, they save me hours of work. They are extremely helpful, are quick to resolve issues, sometimes before we even know there is one. The pricing is highly competitive especially for the service provided.
Lincoln Security
I’ve found my local branch brilliant and nothing is too much for them.
My Wedding Hire
Being a Network Partner with Diamond Logistics has been the best decision I have made
Network Partner
We have loved working with Diamond, it has taken the stress out of fitting in post office trips around our busy lives. It has also enabled us to supply larger retail chains who have stricter delivery and packaging requirements. Diamond have done everything to meet those demands and it has always gone smoothly!
Neu Oil
With their consistent efficiency and reliability they are now considered as part of our business. We cannot do without them!
Power Options
As we needed a fulfilment centre to send out our products – high end spirits – to consumers, it was also crucial that the orders were packed to the very highest standard. This meant branded tissue paper, a complementary postcard and a gift note when required (presentation reflects hugely on our business). I am pleased to say that Diamond have been able to deliver this.
Sacred Spirits
We are good at what we do, and Diamond are good at what they do. To have the peace of mind that part of the service we provide is looked after in a professional and timely manner, allows me to fulfil other elements of my day-to-day role without any unnecessary stress and added pressures.
Tails Never Fails
Excellent service from the team at the Diamond Lincoln service centre, the pro-activeness of the team is a real benefit to our business.
Wirtgen Group
Diamond have been fundamental to our successes so far. Superb service, brilliant attention to detail and an all-round joy to work with!
Yabba Beer
Speak to an expert & contact us today.
Whether you need same-day urgency, reliable overnight delivery or a fully managed fulfilment service, we’re here to help. Complete the form and one of our experts will be in touch to find the perfect logistics solution for you.
A note from Kate Lester, CEO; “Whatever you need to send, wherever it needs to go, we’ll find the very best way to get it there. Choose from our intelligent algorithm-based courier selection or simply use your preferred carrier — either way, the solution is completely tailored to you.”
