Join like-minded businesses who trust us to deliver.

A streamlined process for every return.

We offer comprehensive reverse logistics support tailored exactly to your requirements. Partnering with us gives you access to:

  • Fast Processing Speeds: We inspect and log returned items immediately upon arrival, ensuring your customers receive their refunds or exchanges without frustrating delays.
  • Rigorous Quality Control: Our expert warehouse teams check every returned item against your specific grading criteria to determine if it can return to active stock.
  • Clear Inventory Updates: We sync viable items back into your active inventory rapidly, allowing you to resell products faster and prevent lost revenue.
  • Sustainable Disposal Options: If a product arrives damaged or unsellable, we handle the recycling or disposal strictly according to your brand guidelines.

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How better returns support your growth.

Outsourcing your returns management to Diamond Logistics delivers immediate operational benefits for businesses of all sizes.

Boost customer satisfaction.

Customers expect a smooth, hassle-free returns experience. We process returns efficiently, enabling faster refunds and exchanges. A seamless process builds trust and encourages repeat purchases.

Drive cost-effectiveness.

Handling returns in-house can drain resources and take up valuable warehouse space. Our specialist teams manage the process efficiently, turning a complex operational burden into a predictable and controlled cost. You also recover value faster by returning viable stock to sale.

Personalised local support.

You deserve a logistics partner who understands your standards. With Diamond Logistics, you work directly with a dedicated local team – not an anonymous call centre – ensuring your returned goods are handled with care and consistency.

Upgrade your fulfilment strategy today.

Don’t let complex reverse logistics hold your business back. Partner with experienced logistics specialists who are committed to supporting your growth.

Contact Diamond Logistics today to find out how our returns management services can streamline your operations and support your growth.

Outsourced warehousing and distribution services. Delivering the service levels expected from your brand using our nationwide fulfilment network.

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Providing full and real-time visibility.

Our tailored logistics management platform, Despatchlab, integrates with your marketplace to ensure that your online orders are instantly received, fulfilled and shipped in the most cost-effective way. You can view the progress of your orders in real-time with the click of a button.

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Our fulfilment process.

Our streamlined distribution process ensures your products reach their destination on time, every time.

Choose your fulfilment location.

Select the fulfilment location that works best for your business. With 40+ strategically placed service centres across the UK, you can choose a site that keeps your stock closer to your customers, helping you improve delivery speed and add flexibility as you grow.

Your goods come in to us.

Your goods arrive in one of our state-of-the art local service centres and are logged onto our inventory management software, Despatchlab.

Warehousing services.

Once logged, your good are stored in a clean, safe environment which is costed by space.

Pick & pack.

Our fully integrated system means that as soon as an order is made our trained staff can pick and pack it asap in line with your packing and branding requirements.

Despatch.

We will despatch your orders wherever they need to be in the world through our national and international carrier networks. Our buying power means shipping costs can be passed directly on to you.

Returns management.

If your customers decide to return a product for any reason, it will come back into our local centres. 
We’ll check if the return is valid and issue a refund if required. Your good will then return to our warehouse ready to be despatched to a new home.

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Common fulfilment questions.

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When is the right time to outsource?

The right time to outsource your eCommerce fulfilment is when it becomes too busy for you or your staff to handle, when your goods are filling your storage space, or when your existing fulfilment partner is just not able to scale with you.

You may find that your business has grown to 200+ orders per month, you are starting to be a ‘scale up’ business, not a ‘start up’, and suddenly you have become a warehouse picker and packer, not an eCommerce entrepreneur.

Outsourcing your fulfilment will allow you to concentrate on your skillset as a business owner, whilst working with a trusted partner that you know will get your goods where they need to go quickly and efficiently.

For more information, visit our dedicated blog: When is the right time to outsource my eCommerce fulfilment?

How much does it cost to outsource fulfilment?

Outsourcing eCommerce fulfilment for scale up clients is a LOT more cost effective than having your own warehouse, pickers, packers, warehouse management system, operations managers, customer service agents and more. Instead, you simply pay per m² for storage, a price per pick and pack, and a fee for the delivery. This can start from as little as £2 a shipment.

The factors that impact fulfilment costs are: the type of goods, the destination, delivery times and carrier selections. It’s best to get a bespoke quotation based on your goods, your business aims and your customers. This way we can help you match your expectations with the right carriers or couriers.

For more information, please visit our dedicated page: How much does it cost to outsource fulfilment?

How do I choose the right fulfilment partner?

When it comes to eCommerce Fulfilment, there are lots of different solutions depending on your end users. You must decide what is most important and where you want to scale to. Are you planning on being the next ASOS? If so, you need one of the big central UK warehouses. If you are an SME, then something more local and accessible may be for you.

What matters to you? Do you care who you are working with? Is it a functional relationship? Are you trying to build a rapport with a trusted partner to build your business? Do you care about the environment, recyclable packaging, and CSR (Corporate Social Responsibility)? Your fulfilment partner will need to understand your values and implement them.

There is a world of difference between big scale fulfilment houses and a more personalised, localised solution. Deciding what values and attributes are most important for your business will ultimately inform your choice.

For more information, visit our dedicate page: How do I chose the right fulfilment partner?

How does eCommerce Fulfilment work?

Diamond’s eCommerce fulfilment system is designed to integrate with your marketplaces and website. Your goods will be taken into the warehouse where stock and inventory will be synchronised, giving you live ‘in stock’ information. With your delivery options decided, you are ready to go. It’s that simple.

Your orders will automatically come in from your systems to the warehouse where they will be picked, packed and despatched. You will have 100% transparency of your goods through our management system, which will update you on fulfilment status at each stage from arrival to delivery.

For more information on this, please visit our dedicated blog: How does eCommerce fulfilment work?

What marketplaces or sites can I sell my goods on?

We fully integrate with eBay, Amazon, Magneto, Shopify, WooCommerce, Linnworks plus 40+ more marketplaces, and we offer bespoke integrations too. This means your orders will drop straight into our system, Despatchlab. It then monitors the whole order journey from pick to delivery, always giving you 100% transparency in your eCommerce fulfilment journey.

You can see what has been picked, what is going out that day and what has been delivered. If a delivery goes awry, you can see what has been done to remedy it.

Despatchlab is very easy to use. It gives you a real time operational overview and also provides you with reports that can tell you how to improve business growth.

For more information, visit our dedicated blog: What marketplaces do you integrate with Despatchlab?

Where can I store my goods?

You have a lot of geographical choices for your eCommerce fulfilment. You can choose a local hub, so you can pop in regularly, or a warehouse that specialises in what you do. For example, our Guildford centre specialises in alcohol fulfilment and Bournemouth in subscription boxes. If you need lots of space for a cost-effective price, we can offer our 40,000ft² centre in Wales.

We will work with you so you can scale to capacity. Bigger clients may need bigger sites to cope with growing future demand. Specialist business may need multiple sites for same day fulfilment. Whatever your need is, get in touch and we will create a bespoke solution.

If you need any more information, visit our dedicated blog: Where can I store my goods for eCommerce fulfilment?

Why Diamond?

If you are looking for an eCommerce fulfilment partner that will provide you with a named person at the end of the phone, who will develop a personal relationship with your business, who wants to understand your brand and values and who is already trusted by a wide selection of SMEs, then diamond is for you.

Diamond is big enough to have all of the space, resources, infrastructure and carrier relationships that your eCommerce business will need to grow. We strive to be a reliable partner, one that will be around to support your business in years to come.

For more information, visit our dedicated blog: Why choose Diamond Logistics to do my eCommerce Fulfilment?

Specialists in a variety of fulfilment services.

As a small company we have struggled in the past to get any form of reliable courier service. Since Fleetline have become a Diamond Partner, that’s all changed. Bob and the team have delivered time and again for us. We won’t be going anywhere else!

Allen Signs

We save so much time and resource by outsourcing our logistics. There’s no way we could do this ourselves anymore! It means our small team can really focus on growing the business and working with Diamond makes it easy because Mandy and her team are so responsive to any of our requests. We like to be able to get back to our customers quickly if there is a problem with their order, and feel like the team at Diamond care about that as well.

Avery Row

We have received great feedback from all the staff who deal with Diamond. They are always so helpful and it fills us with confidence when it comes to shipping with yourselves.

Bartell Global

Incredibly helpful and willing, also very responsive and reactive. Everyone I’ve met at Diamond has been really friendly and wanting me to get the best from their services. I have recommended them to three other businesses, as they just make it easy even when there is confusion.

Caravan Parts Online

The service that Bob at Diamond Logistics offers is second to none, he is always available and willing to sort out any issues we have. After using their services, I would not go back to any other courier.

Davmar Engineering

Outsourcing our fulfilment operations has meant that we can concentrate on the most critical parts of our business, safe in the knowledge that our fulfilment is in good hands. This part of the business can’t be undervalued as it is an important part of the customer journey chain.

Hello Day

As a new business, working with Diamond allows us to have a delivery and fulfilment partner that can scale up their support as we grow, offering service levels matched to our own business standards. This has been invaluable in getting our new business efficiently up and running.

House of Dome

Diamond have saved my sanity, they save me hours of work. They are extremely helpful, are quick to resolve issues, sometimes before we even know there is one. The pricing is highly competitive especially for the service provided.

Lincoln Security

I’ve found my local branch brilliant and nothing is too much for them.

My Wedding Hire

Being a Network Partner with Diamond Logistics has been the best decision I have made

Network Partner

We have loved working with Diamond, it has taken the stress out of fitting in post office trips around our busy lives. It has also enabled us to supply larger retail chains who have stricter delivery and packaging requirements. Diamond have done everything to meet those demands and it has always gone smoothly!

Neu Oil

With their consistent efficiency and reliability they are now considered as part of our business. We cannot do without them!

Power Options

As we needed a fulfilment centre to send out our products – high end spirits – to consumers, it was also crucial that the orders were packed to the very highest standard. This meant branded tissue paper, a complementary postcard and a gift note when required (presentation reflects hugely on our business). I am pleased to say that Diamond have been able to deliver this.

Sacred Spirits

We are good at what we do, and Diamond are good at what they do. To have the peace of mind that part of the service we provide is looked after in a professional and timely manner, allows me to fulfil other elements of my day-to-day role without any unnecessary stress and added pressures.

Tails Never Fails

Excellent service from the team at the Diamond Lincoln service centre, the pro-activeness of the team is a real benefit to our business.

Wirtgen Group

Diamond have been fundamental to our successes so far. Superb service, brilliant attention to detail and an all-round joy to work with!

Yabba Beer

Speak to an expert & contact us today.

Whether you need same-day urgency, reliable overnight delivery or a fully managed fulfilment service, we’re here to help. Complete the form and one of our experts will be in touch to find the perfect logistics solution for you.

0333 567 5888

info@diamondlogistics.co.uk

Excellence set in stone.

A note from Kate Lester, CEO; “Whatever you need to send, wherever it needs to go, we’ll find the very best way to get it there. Choose from our intelligent algorithm-based courier selection or simply use your preferred carrier — either way, the solution is completely tailored to you.”

What we do

Same day despatch.

Next day delivery.

International delivery.

e-commerce fulfillment.

Nationwide service centres.

Multi-location fulfilment network.

If you want a smart yet friendly logistics solution then we are the choice for you.

We understand the frustrations that SMEs face when dealing with a faceless courier service. This is why we place people at the centre of what we do.

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