Love them or loathe them, a client survey is a really good way to get constructive feedback. We sent out our late-summer survey and rewarded respondents with tote bags full of Diamond goodies — and one super respondent with a hamper from Peach Hampers.
And mostly, it’s good news. 95% of respondents would recommend us, and 90% of respondents gave only great feedback.
Some of the feedback we received included concerns regarding the way individual shipments had been dealt with, or a lack of communication at times about delivery issues.
We had one complaint about too much packaging. (I would say that this was a beer product, so I think the overzealous packaging was to ensure it was delivered intact — but we are working on a more ecological solution).
But whilst it’s difficult to receive criticism, even if constructive, it’s the only way you improve. I always think we learn more from the mistakes we make than from when things go well. So thank you to everybody who took the time to tell us where we weren’t perfect. We are working on it!
The really great news is that 95% of people had more than lovely things to say about us. We’ve had lots of nominations for Client-Nominated Network Partner of the Year for our awards in January. We’ve also received some fantastic testimonials, and plenty of people wanting us to co-promote their brand — which we’re more than happy to do. It’s really nice for us to get social with people, so we’ve been sharing on TikTok, Facebook, and Instagram, and look forward to interacting with our clients more.
I’m going to give you my favourite quotes now. You can find more here: www.diamondlogistics.co.uk
“Diamond are flawless diamonds to deal with, with crystal-clear communication and a cut above the rest.”
“Plenty of people can move a parcel; Diamond can do it with professionalism and efficiency. Keep up the good work!”
“Brilliant, helpful team who always do their best for us.”
“Diamond Logistics offer an efficient, trustworthy and friendly service. I can relax and do my job knowing they are handling the fulfilment requirements of my business.”
“Diamond have truly been a gem in our operations. Reliable, responsive, and always go the extra mile. The team brings a refreshing mix of professionalism and friendliness that makes working with them a pleasure. Thanks for being such a brilliant partner – here’s a sparkling summer with Diamond!”
And by far my favourite, this poem that won Best Testimonial:
When parcels pause or lose their track,
Diamond’s team brings order back.
Not just with speed, but care and grace,
They chase down issues, case by case.
From daily runs to urgent calls,
They handle it all – big and small.
Reliable, sharp, and always fair;
You feel the difference – they truly care!
So here’s to the crew that gets it done,
Rain or shine, they’re second to none.
In a world that moves at breakneck pace,
Diamond brings heart to every case.
What a beauty!
A sincere thank you to everybody who participated. I look forward to hearing your feedback next year.
Kate
Founder
