Diamond Logistics offers robust PUDO (Pick‑Up & Drop‑Off) services across its UK network.
What is PUDO?
PUDO stands for Pick-Up and Drop-Off. It’s a term commonly used in logistics, delivery services, and e-commerce to refer to designated locations where customers can either:
- Pick up parcels or packages they’ve ordered online (instead of home delivery), or
- Drop off packages they want to return or send (such as returns to an online store or parcels to be shipped).
Common Use Cases of PUDO:
- E-commerce Deliveries:
Customers can choose to collect their package from a nearby PUDO point instead of waiting at home. - Returns Management:
A convenient place for customers to drop off items they’re returning. - Engineer Collections:
Local PUDO points for engineers collecting and returning parts - Smart Lockers / Parcel Lockers:
Automated versions of PUDO points where customers use a code or app to retrieve or drop packages (e.g., Amazon Locker).
Benefits of PUDO:
- Convenience for customers (especially for those not home during delivery hours).
- Increased efficiency of engineers with local collections of parts needed
- Reduced delivery costs for companies (fewer individual stops).
- Improved delivery success rates (fewer missed deliveries).
- Environmental benefits through route optimization and reduced emissions.
What Diamond PUDO Service Involves
- Over 40 collection and delivery sites around the UK, enabling engineers or customers to pick up or drop off parts, spares or equipment with ease .
- Early-morning collections (from 8 am, Mon–Fri) and flexible delivery options, including same‑day or overnight services via courier back-ups .
- Local convenience, with deliveries from the nearest Diamond site, meeting engineers on-site or “on the move,” and even 24‑hour deliveries if needed .
- Tech-enabled tracking through their Despatchlab platform and mobile app — live updates, proof-of-delivery via SMS/email/phone, and comprehensive performance reporting .
Focused fulfilment services - we deliver the service levels expected from your brand
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Key Features & Benefits
Feature
Benefit
Nationwide footprint
Over 40+ sites giving local access and reduced transit times
Real‑time visibility
Full tracking, proof of delivery, and performance analytics
Flexible timing & locations
Mornings, evenings, on-site pickups, and 24h delivery upon request
Hybrid service model
PUDO points backed by courier or same-day delivery if needed
Sector‑specific support
Tailored for IT, telecoms, security, and data‑centre industries
Who It’s For
- Field engineers needing parts quickly and reliably.
- Businesses with remote or mobile teams requiring just-in-time logistics.
- Organisations needing flexible warehouse support with easy drop-off and pick-up ops.
Why Choose Diamond for PUDO?
- A broad UK presence, backed by strong tech systems (Despatchlab).
- High service flexibility — meeting engineers on client sites or in transit.
Transparent, accountable logistics, vital for SLA-driven and time-sensitive operations.
Join like-minded businesses who trust us to deliver their consignments
Available, caring, considerate and attentive – the team at Diamond Logistics regularly go above and beyond.
Diamond have been fundamental to our successes so far. Superb service, brilliant attention to detail and an all-round joy to work with!
Diamond has provided a great service, packing and sending out our online orders and going over and above to solve any problems or glitches in the system. We have had some lovely feedback from customers, commenting on how quickly their delivery arrived and how beautifully it was packed.
As a small company we have struggled in the past to get any form of reliable courier service. Since Fleetline have become a Diamond Partner, that’s all changed. Bob and the team have delivered time and again for us. We won’t be going anywhere else!
Learn more about our services
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- Tailored FSL sizing & stocking plans
- Pricing models: transactional or contract-based
- Full service integration: Despatchlab access, courier sync, reverse logistics
- Location-specific rollout based on service coverage requirements
Let’s create a logistics solution that meets your engineers’ needs — fast, reliable, and right down the road.
