Announcing our new Strategic Partners

Diamond is constantly looking at ways to service its client base better, and are often
asked for recommendations of services slightly outside of our specialist subject. So we
have worked hard to unite with affiliated companies with whom we share common
values and service standards so we can recommend the very best to you.
This month we announce our Strategic Partners – Starlinks Global, PBO Logistics and
Essentia – all with very different services that can help your brand to grow.

In summary here’s what we do:
Diamond Logistics – 35+ local service centres specialising in fulfilment and delivery
SPI International/PBO Logistics – freight forwarding, export packaging and
warehousing
Starlinks Global – specialising in cross-border eCommerce delivery
Essentia – global tax advisers dealing with eCommerce clients

More about the partners
Diamond Logistics
Tech enabled logistics. Fulfilled locally, delivered globally. Our forte is eCommerce
fulfilment delivered by multi carrier overnight and international delivery or same day
delivery courier from over 35+ sites in the UK.
We are powered by despatchlab – the one stop logistics platform that manages our
clients, their logistics and our network partner businesses too. This gives 100%
transparency of all logistics – from inventory, to pick, pack and final delivery to clients
and their end customers.
All of this is delivered by our diamond network – local delivery experts working in
partnership with locally owned and managed service centres delivering personalised
excellent client care.
Starlinks Global
Starlinks Global pride themselves on being the most customer-centric delivery partner in
cross-border eCommerce, ensuring excellence and care in every parcel.

Starlinks Global helps retailers reach shoppers worldwide through seamless cross-
border delivery solutions with a relentless focus on excellent customer service. By
investing in people and technology, they drive innovation in eCommerce delivery,
ensuring expertise, quality and care in every parcel’s journey.

What makes them different?
They were frustrated by the limitations of other delivery solution providers, so have
engineered excellence into everything they do.

But most importantly…
It’s ‘never JUST a parcel’. A positive delivery experience drives repeat purchases and
as a hugely customer-centric business, Starlinks Global becomes an extension of your
brand through quality services which encourages customer loyalty and leads to more
online transactions.

PBO Logistics/SPI Freight
PBO Logistics/SPI Freight is a UK-based freight forwarder dedicated to delivering
exceptional customer service.
They customize thier product offerings to meet your specific needs.
Thier shipping services encompass road, sea, and air transport, and they enhance thier
international freight forwarding capabilities with logistics and supply chain consultancy.
Additionally, they provide a comprehensive range of packing, warehousing, and
distribution services, supported by a network of trusted partners capable of meeting
virtually any global requirement.
And they have an amazing single platform asset visibility tool – Track Genius. Its
features include:

Global GPS/Cellular geolocation tracking including movement, dwell alerts and route geo fencing
Real time alerts and updates
Environmental sensors – temperature monitoring ranging from -30C to 60C
Shipment integrity – tamper protection, shock/impact
Global coverage in 180+ countries
Non-Intrusive, easy to use - label can be applied with ease on the outside of any flat surfaced parcel
Credit-card size and paper-thin, eliminates problem of bulky trackers that fall off or are damaged during transit. Once applied no additional setup is required, the label is automatically activated and connects to our platform
Reverse logistics not required

Essentia
Essentia Global Services offers affordable International VAT Compliance, VAT
Consultancy & VAT Recovery services in over 50 different countries and from a single
point of contact.
They are cross-border multi-jurisdictional VAT experts who assist companies located all
across the globe and from all industry sectors with their international VAT demands.
Thier practical philosophy really resonates with the partnership.
Thier corporate leadership comes from an industry background where they have spent
years as consumers of professional advice, good and bad. Based on that experience,
their passion is to deliver practical, no-frills, non-decorative advice. They are not into
selling schemes and they do not view tax advice as a fine art. They aim to solve
problems – simply. They have a complete international outlook with consultants dealing
with cross-border issues day-in and day-out.

The Stategic Partnership is 4 very different and complementary companies providing
services to brands wanting to maximise their operational excellence and drive growth. If
you want any information on these then you will find their websites in the link at the top
of this article.

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