Smarter Logistics. Seamless Delivery.
Despatchlab is the UK’s only logistics platform that unites fulfilment, multi-carrier shipping, and same-day delivery in one seamless, easy-to-use system.
Designed for SMEs and regional courier partners, it delivers the transparency, scalability, and efficiency you need to compete — and win — in today’s fast-moving e-commerce market.
Discover how Despatchlab can transform your logistics.
Despatchlab is the logistics platform built by the experts at diamond.
Diamond has been providing logistics services since 1992. It’s a brand you can trust. The team here created Despatchlab when traditional logistics software failed to provide agile and innovative solutions for its growing needs.
Despatchlab is a one stop carrier, courier and warehouse management system in one easy to use user interface. It unites couriers companies with clients. It enables Diamond’s 30+ site national logistics network.
Despatchlab unites courier companies with their clients. It’s a platform enabling logistics business and their clients to add vital services to diversify its income and distribution streams. Via API it integrates with the major online marketplaces, global carriers and local couriers to provide a one stop logistics solution.
With easy-to-read user dashboards, live updates, and whole supply chain transparency – it’s a smart yet easy-to-use system for both end users and their logistics partners.
Same day despatch.
Next day delivery.
International delivery.
eCommerce fulfillment.
Nationwide service centres.
Multi-location fulfilment network.
Our services.
Diamond Same Day
Dedicated vehicles for urgent, same-day deliveries.
Diamond Overnight
Domestic and international shipping via trusted partners like DHL, DPD, Yodel, and Royal Mail.
Diamond Fulfilment
Professional warehousing and fulfilment services with real-time stock control.
Diamond Finance
All your logistics costs on one easy-to-manage invoice.
Proven Impact.
Since launching, Despatchlab has:
With its unique blend of local service and enterprise-level technology, Despatchlab helps SMEs compete in the global e-commerce space — without losing their personal touch.
Speak to an expert & contact us today.
Whether you need same-day urgency, reliable overnight delivery or a fully managed fulfilment service, we’re here to help. Complete the form and one of our experts will be in touch to find the perfect logistics solution for you.
About Despatchlab.
Built by logistics professionals for logistics professionals, Despatchlab combines cutting-edge technology with nationwide fulfilment infrastructure to create an end-to-end delivery solution that smaller businesses can finally access.
Launched in 2018, our award-winning platform empowers independent courier companies and SMEs with the same advanced tools and carrier options used by global enterprises — all while keeping the local flexibility and personal service customers love.
Fully integrates with 130+ marketplaces
Key features.
Unified management
Run HQ operations, network partners, and client accounts from one secure platform.
Marketplace & carrier integrations
Connect to 130+ marketplaces (Amazon, Shopify, eBay) and 80+ carriers with intelligent auto-allocation.
Full warehouse management
Track inventory, pick & pack orders, and get real-time stock visibility.
Transparent pricing
See exact shipment costs in real time, with one consolidated invoice for all services.
Integrated services
Same-day, overnight, and international shipping all managed through one system.
Why business choose Despatchlab.
We are fully integrated.
Seamless integration with 80+ carriers and couriers – awaiting logo usage rights. Enquire for further details.
Common Despatchlab questions.
Unified Management
What is Despatchlab and how does it work?
Despatchlab is a UK logistics platform that unites carrier management, warehouse fulfilment, and same-day delivery into a single cloud-based system. Logistics operators, network partners, and their clients all operate from one secure dashboard — eliminating the need for multiple disconnected tools.
Can I manage multiple warehouse locations or courier branches from one platform?
Yes. Despatchlab is built to run HQ operations alongside a distributed network of partners and client accounts. Whether you operate a single warehouse or a national network of 30+ sites, all locations are visible and manageable from one interface.
Is Despatchlab suitable for 3PL (third-party logistics) providers?
Absolutely. The platform was purpose-built alongside Diamond Logistics, one of the UK’s leading 3PL networks. It enables 3PLs to onboard clients, allocate carriers, manage fulfilment, and report — all within a single secure environment.
How does Despatchlab handle multi-client account management?
Each client account is isolated within the platform with its own dashboard, inventory view, and order history. Logistics operators can switch between accounts, apply client-specific carrier rules, and provide branded tracking — all without leaving the platform.
Marketplace & Carrier Integrations
Which marketplaces does Despatchlab integrate with?
Despatchlab connects to 130+ marketplaces and sales channels including Amazon, eBay, Shopify, Magento, and Linnworks. Orders flow directly into the system, reducing manual entry and speeding up despatch times.
Which carriers does Despatchlab support?
The platform integrates with 80+ carriers including DHL, DPD, Yodel, Royal Mail, and many regional same-day couriers. Carrier selection can be automated based on rules you set — service type, cost, destination, or weight.
What is intelligent carrier auto-allocation and how does it save time?
Auto-allocation uses predefined logic to automatically assign the best carrier for each shipment based on criteria like delivery speed, cost thresholds, parcel dimensions, and destination. This removes manual decision-making at the point of despatch and reduces errors.
Can Despatchlab connect to my existing ERP or OMS?
Yes. Despatchlab offers API connectivity, allowing integration with existing enterprise systems, ERPs, and order management systems. Speak to the team about your specific tech stack.
How quickly can new marketplace or carrier integrations be set up?
Most standard integrations are available out of the box and can be activated within your account settings. Custom API integrations are scoped on a per-client basis.
Full Warehouse Management (WMS)
What warehouse management features does Despatchlab include?
Despatchlab provides a full WMS covering goods-in, inventory tracking, location management, pick and pack workflows, and despatch. It gives warehouse operators and their clients real-time stock visibility from any device.
How does Despatchlab support pick and pack operations?
The system generates optimised pick lists based on order priority and warehouse location. Staff can work from handheld devices or desktop, with each stage of the pick and pack process logged for full traceability.
Can I track inventory in real time across multiple warehouses?
Yes. Real-time stock levels are visible across all connected warehouse locations. Low-stock alerts, SKU-level reporting, and movement histories are all accessible from the central dashboard.
What is WMS automation and does Despatchlab support it?
WMS (Warehouse Management System) automation refers to using software rules and integrations to carry out warehouse tasks — like order routing, carrier selection, and stock replenishment — without manual intervention. Despatchlab automates order flow from marketplace to carrier, making it a strong WMS automation platform for SMEs and 3PLs.
How does Despatchlab compare to traditional WMS software?
Legacy WMS platforms are often expensive, complex to implement, and siloed from carrier networks. Despatchlab is a cloud-native, all-in-one alternative that combines WMS, carrier management, and marketplace integration — with no need for separate systems.
Is Despatchlab suitable for eCommerce fulfilment businesses?
Yes. The platform is designed with eCommerce retailers and fulfilment houses in mind. It handles multi-channel order intake, fulfilment workflows, returns management, and customer-facing tracking all from one place.
Transparent Pricing
How does Despatchlab's pricing model work?
Despatchlab consolidates all logistics costs — including carrier charges, fulfilment fees, and storage — into a single, itemised invoice. You see the exact cost of every shipment in real time before it’s booked.
Are there hidden fees or surcharges on the platform?
No. One of the core principles of Despatchlab is pricing transparency. Every shipment cost is visible at the point of booking, and all services are billed on one consolidated invoice — no end-of-month surprises.
Can I see carrier rates before selecting a service?
Yes. The platform displays live carrier rates at the point of booking, allowing you (or your automation rules) to make cost-informed decisions on every shipment.
Does Despatchlab charge per integration or per carrier?
Carrier and marketplace integrations are included as part of the platform. Contact the Despatchlab team for specific pricing details based on your volume and requirements.
Integrated Shipping Services
What shipping services does Despatchlab manage?
Despatchlab manages same-day, overnight, and international shipping through one unified interface. Services include dedicated same-day vehicles, domestic parcel carriers, and global shipping partners.
How does same-day delivery work through Despatchlab?
The platform’s same-day module (Diamond Sameday) connects to a network of dedicated vehicles for urgent deliveries. Jobs are booked, tracked, and invoiced within the same system as your standard parcel and overnight shipments.
Can I manage international shipping through Despatchlab?
Yes. The platform supports international shipments via integrated carrier partners. Customs documentation, duty information, and international tracking are handled within the system.
What happens if a shipment fails or is delayed?
Live tracking and exception alerts are built into the platform. When a shipment falls outside expected parameters, users are notified and can take action — rebooking, escalating, or communicating with the end customer — from within the dashboard.
What makes us different?
While most providers cover either the tech or the transport, we do both.
Despatchlab is the only UK platform that blends logistics technology, carrier services, and physical fulfilment infrastructure into one ecosystem.
That means you can manage every stage of the delivery process without juggling multiple suppliers or systems — saving you time, money, and stress.
If you want a smart yet friendly logistics solution then we are the choice for you.
We understand the frustrations that SMEs face when dealing with a faceless courier service. This is why we place people at the centre of what we do.
