Video – Can I track the progress of my Next Day or International delivery?

Learn how Despatchlab provides live tracking across multiple carriers and how Diamond Logistics proactively manages delivery issues on your behalf.

Transcript

Can you track your overnight and international consignments, and how does the process work?

Yes. Regardless of which carrier is handling the delivery, Despatchlab integrates directly with the carrier’s systems. It pulls live tracking information into one platform and presents it in a consistent format.

This makes it easy to see where your goods are at any given point during their journey.

One of the additional benefits of using Diamond Logistics is our proactive approach to customer care. Customers can track their own shipments, but our service centre teams monitor them as well.

Occasionally, something may go wrong during transit. What sets Diamond apart is how we respond to those issues and work with our carriers to resolve them.

We call this proactive exception management. Despatchlab highlights shipments where there may be a problem, often allowing our team to identify an issue before the customer becomes aware of it.

The service centre team can then contact the carrier and work towards a resolution. Our aim is to resolve most delivery issues without needing to pass them back to the customer.

This means that the price of an individual overnight or international delivery also includes active logistics management and support from the Diamond Logistics team.