Video – Is Diamond the Right Fulfilment Choice for Me?

So, obviously, one of the big questions is: is Diamond the right fulfilment partner for me?

Well, I think you’ve got to take into consideration the culture of our business and whether that goes with you. We’re a little bit Marmite, or dare I say Vegemite.

It’s very personable. There are named people at the end of the phone, and you can come and see and touch your stuff. That’s also twinned with all the technology, systems and carriers behind it.

Ultimately, we are a personalised, local series of fulfilment houses all around the UK. Anything more from you?

I think you’ve hit the nail on the head there, really. If you want a partner that is going to be able to scale with you and offer the agility that you need as you grow your business, that’s exactly what Diamond can offer.

Adding that infrastructure, with the systems, processes and buying power that we’re able to achieve, and packaging that up really nicely in terms of customer care and everything surrounding that, and giving it to you as a small eCommerce entrepreneur, is really important.

You absolutely hate this phrase I’m just about to use, but I’ve always spoken about being big enough to scope but small enough to care.

It really is that. By unifying over 30 localised fulfilment centres around the UK, we’ve still invested millions in technology. That is paramount to ensure that you’ve got the transparency and global resources needed to deliver, yet still with that personalised service.