At Diamond, we can deliver your goods internationally and competitively to make your business global. With multiple carriers and 20000+ delivery options, there is an international courier solution for every delivery. By road, sea or air, we’ve got it covered for you.
Using our international delivery service, we manage the carriers, the collections, deliveries and exceptions. You have one invoice. One point of contact. One collection. The rest is done for you. With international deliveries, you benefit from our bulk buying power too, which gives all businesses the breadth of deliveries they need, at the most cost effective rates.
A fully tracked international delivery service, anywhere in the World – we’re your reliable partner.
Through our logistics management platform, Despatchlab, we can quickly assess the best route for your package based on delivery times and budget. Each carrier comes with different transit times and prices which we can see in real time to advise you accurately. Some carriers also have value added services which we can explain to you, so that you can choose the international delivery service that best meets your needs.
Diamond deliveries in 4 easy steps.
The answer to all your domestic and international deliveries. A perfect tailor-made solution for ambitious businesses.
Your business
At Diamond, we can deliver your goods internationally and competitively to make your business global. With access to a vast number of carriers and live pricing, we can help you find the right route for your consignments, and our savvy platform means manual input creation takes five seconds.
Diamond logistics
Through our logistics management platform, Despatchlab, we can quickly assess the best route for your package based on delivery times and budget. With our helpful customer service, we’ll manage the delivery process for you.
Multiple carriers
Each carrier comes with different transit times and prices which we can see in real time to advise you accurately. Some carriers also have value added services which we can explain to you, so that you can choose the international delivery service that best meets your needs.
Tracked delivery
We communicate with carriers in real-time, you have full visibility on these updates shipping. You can keep track of the full delivery from your computer, mobile or tablet. Your goods will be insured as per the standard carrier’s terms and conditions of carriage.
Common international delivery questions.
What items can I send through Next Day and International Delivery?
Most items are suitable for next day or international delivery and we can offer solutions for both post and pallet delivery.
Packing a consignment is the most important aspect because this package will be handled by a number of people and travel through different hubs. We suggest using suitable packing material and sealing the package thoroughly. Goods that are non-hazardous and replaceable are suitable for overnight and international next day delivery. Ideally, the consignment will be under 30kgs in total, or at least under 15kg per box.
The type of item being sent will dictate the best packaging. Clothing and soft furnishings can go into jiffy bags. Hard items should be boxed and large and especially heavy items should go via pallet delivery. Envelopes are also suitable for a next day service.
There are some goods that are not good for next day delivery, such as precious, irreplaceable, fragile, hazardous or flammable goods.
For more information on this, visit our dedicated page: What items can I send on a next day service?
Will my Next Day or International delivery be insured?
our goods will be insured as per the standard carrier’s terms and conditions of carriage. There can be differences, so it’s important that you fully understand the terms of insurance, claim procedure and what happens when something goes wrong. Occasionally, things do go missing or get broken, so it is important you understand your rights to claim.
Some of our clients also self-insure their more precious goods/items. However, if you have urgent, important or an irreplaceable consignment, we would advise you to upgrade to diamond’s same day courier service, which comes with £15,000 insurance per consignment as standard.
For more information, visit our dedicated page: Will my delivery be insured?
Do I need an account with you to book Next Day or International delivery?
You do not need an account to use our services. However, without one you will not have access to our management system, Despatchlab.
We tend to work with businesses who require a weekly or more frequent courier service. For one off deliveries and collections it is best to choose a courier firm who specialises in this service.
Setting up an account has lots of benefits including: Despatchlab access, bespoke tariff suited to your requirements, preferential treatment in peak times, and much more. Get in touch to see if you qualify, today.
Can I track the progress of my Next Day or International delivery?
When you open an account with us, you will receive a log in for our management and tracking system, located at DespatchLab. Through this system, you can book your consignment, get prices, check all your despatches (regardless of different carriers) and access our same day services too. All with live tracking.
If you are not an account holder, you will be issued with a consignment number that you will be able to input to trace.
What documents do I need to prepare for International Shipping?
Understanding what paperwork you need to complete to get your international consignment where it needs to go has become a real headache for many businesses since Brexit. We understand this and have worked hard to make this process as straight forward for you as possible. Using our logistics platform, most of the paperwork is done for you. All you need to do is make sure you enter the right details at the point of booking and we will take care of the rest.
Who is an ideal client for Diamond's Next Day and International delivery services?
Diamond is best positioned to work with businesses who require regular consignments and shipping services through a trusted network. However, if you are in individual in a bind and you need to send a parcel, we are here to help if we can.
To provide you with the very best service, we advise setting up a business account. You will then receive tailored rates to maximise your client experience.
Businesses with a mixed freight profile, who want to concentrate their spend and minimalise their delivery management, benefit a lot from our services. So, if you need a strong logistics partner to help you manage your business’s logistics needs, we will be a great fit.
Specialists in a variety of courier services.
Speak to an expert & contact us today.
Whether you need same-day urgency, reliable overnight delivery or a fully managed fulfilment service, we’re here to help. Complete the form and one of our experts will be in touch to find the perfect logistics solution for you.
A note from Kate Lester, CEO; “Whatever you need to send, wherever it needs to go, we’ll find the very best way to get it there. Choose from our intelligent algorithm-based courier selection or simply use your preferred carrier — either way, the solution is completely tailored to you.”
Join like-minded businesses who trust us to deliver.
If you want a smart yet friendly logistics solution then we are the choice for you.
We understand the frustrations that SMEs face when dealing with a faceless courier service. This is why we place people at the centre of what we do.
