What fulfilment and delivery support did they need?
Due to the nature of their high-end homeware business, House of Dome had complex needs and required a logistics partner that could provide a fulfilment, delivery, and customer services solution under one umbrella. Diamond supports the eCommerce business by providing warehousing space at our centre in Luton, which ensures that the stock is tightly managed and readily accessible for next day delivery with the selected courier or carrier. Our team handles the storage, fulfilment, and despatch of all House of Dome goods, whatever the size, including their bespoke furniture and home accessories consignments from Italy using our in-house logistics management technology, Despatchlab.
Diamond has an established infrastructure to fulfil and deliver a diverse spectrum of products, ranging from next day delivery for an interior fragrance diffuser that requires precise and careful packaging to white glove delivery and installation of beautiful bespoke furniture, that can weigh up to 200kg. The team at Diamond also assist with customer queries and returns, essentially becoming the all-encompassing logistics arm of the online venture, when it comes to meeting customer expectations.
Jane had this to say about the benefits of their partnership with Diamond,
“As a new business, working with Diamond allows us to have a delivery and fulfilment partner that can scale up their support as we grow, offering service levels matched to our own business standards. This has been invaluable in getting our new business efficiently up and running.”
What are their plans for 2023?
In 2022, House of Dome was in launch mode, building up the awareness of the brand and introducing themselves to new customers and interior designers. During what can be a slow and long process, the business received positive feedback from customers and potential new consumers; recognised for their services and going the extra mile. Looking to 2023, the business is aiming to increase their brand awareness and grow their customer base. For Jane, a focus on public relations and increased engagement on their social media channels is the main focus of their business plan for the coming months. They will also be launching a new Italian furniture brand on their website in early 2023 and are very excited to develop the technology behind their website to continue enhancing the customer experience.
In the lead up to Christmas, House of Dome have some fantastic seasonal offers including a 10% discount for new subscribers to their newsletter and a special deal on their brand CULTI Milano. When you spend £175 on CULTI interior fragrance products, you will receive a delicious free gift from the CULTI Milano range. If you would like to know more about House of Dome and to check out their latest offers, visit www.houseofdome.com.
About House of Dome
House of Dome is the passion project of Jane Nicholson, Managing Director and Co-Founder and her Co-Founder, Dan Domeniconi. When Jane’s travel industry career stalled during the pandemic, she saw it as an opportunity to collaborate with Dan on an Italian design inspired homewares website. Thanks to their diverse backgrounds, with Dan studying architecture and having over 10 years’ experience in the design industry and Jane having a love for design and extensive knowledge of marketing and business, House of Dome was launched in November 2021. House of Dome was orchestrated to attract the attention of design lovers, specifically those that love Italian design. The website is structured as a showroom to curate their carefully selected furniture, lighting, and home accessories. Each of the delicately designed products offer quality craftsmanship and are not available on the high street. Customers are given the option to customise their furniture, offering a selection of high quality Italian fabrics, metals, marbles, woods and other materials, with thousands of variations available for each product.
Would you like to understand more about our homeware fulfilment and delivery services or discuss how we can help your business? Give our team a call on 0333 567 5888, email us at sales@diamondlogistics.co.uk or complete our contact form below.
