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Promotional Merchandise Fulfilment & Delivery

Sector Services

Promotional Merchandise Fulfilment & Delivery

Specialised fulfilment and delivery services for the Promotional Products & Branded Merchandise industry

With over 30 years of experience in the logistics industry, we understand the unique challenges that come with handling promotional and branded products and have tailored our services to meet the specific needs of businesses that require promotional merchandise fulfilment and delivery.

Our team of experts has extensive experience in handling a wide range of products, including branded apparel, leaflets or brochures, accessories, and more. We know that timely delivery and accurate fulfilment are critical to maintaining a positive brand image, and we work hard to ensure that our clients’ products are delivered on time and in perfect condition.

One of the key challenges in the promotional products industry is the need for flexible and scalable logistics services. That’s why we have designed our services to be adaptable to our clients’ changing needs, whether it’s launching a new product line, expanding their business, or dealing with seasonal fluctuations.

Please note: We are not a bonded warehouse or a warehouse to support Amazon-only brands.

Outsourcing fulfilment allows businesses to scale up or down their operations as needed

Our fulfilment and delivery services are supported by our technology and logistics management system, Despatchlab, which allows us to provide our clients with real-time visibility and tracking of their orders. We also provide customised reporting and analytics, which can help our clients optimise their supply chain and improve their logistics processes. This can help businesses avoid costly errors and customer service issues that can damage their brand reputation.

At Diamond, we believe that our clients’ success is our success, and we cement this support through our Shared Success ethos. That is why we work closely with our clients to understand their unique needs and challenges, and develop customised fulfilment solutions that meet their specific requirements. We are committed to providing exceptional service and look forward to partnering with businesses in the Promotional Products & Branded Merchandise industry to help them achieve their business goals.

The Diamond difference

  • Flexible to your product needs
    Services can be designed to meet your needs – whether classic one off purchase or subscriptions
  • Delivered by fulfilment experts
    Full inventory control and date expiration management – ensuring goods are in premium condition
  • Packaging specialists
    We have variable packaging options – from discreet to branded to eco friendly
  • Integrated
    Our system can integrate with your channels, market places and all our selected carriers
  • Backed with experience
    With B2B, D2C or omnichannel distribution experience, we can maximise your brand reach
  • Established in logistics
    Delivering same day, next day and international delivery for over 25 years

We're a partner who will ensure that quality is maintained in our part of the process - we're the extension to your business

Speak to our specialists today

How we support you

immediate response


Ultimately, once your customer clicks to buy, Diamond does the rest. Orders are packed and deliveries are met.

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Reduce storage costs whilst you also having access to national warehousing with full transparency of your stock holding and your orders being processed.

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High service

We’re here to make it easy for you to keep your customers happy and loyal, reduce your running costs as well as alleviating the stress of running your own business.



A touchless end-to-end fulfilment service so that you can get back to doing what you love. We don’t rest until we know your goods are packed, successfully delivered and your customers are happy. 

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Top tier

. . . with top-tier carriers. Our logistics management software, Despatchlab, will automatically recommend the best carrier for each individual shipment whilst keeping costs down by passing on our buying power to you.

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With flexible terms, scale up packages and growth programmes we can help your business really fly. Our top value is Shared Success; helping you grow is how we grow, too!

Promotional Merchandise fulfilment success

It’s important to be able to handle customer queries and returns, quickly fulfil seasonal demands, expand services to support business growth and have access to flexible storage and fulfilment solutions.

As a small company we have struggled in the past to get any form of reliable courier service. Since Fleetline have become a Diamond Partner, that’s all changed. Bob and the team have delivered time and again for us. We won’t be going anywhere else!

Allen Signs

Allen Signs

Join like-minded businesses who trust us to meet their fulfilment needs



Available, caring, considerate and attentive – the team at Diamond Logistics regularly go above and beyond.


Yabba Beer

Diamond have been fundamental to our successes so far. Superb service, brilliant attention to detail and an all-round joy to work with!

Yabba Beer

Sacred Spirits

Diamond has provided a great service, packing and sending out our online orders and going over and above to solve any problems or glitches in the system. We have had some lovely feedback from customers, commenting on how quickly their delivery arrived and how beautifully it was packed.

Sacred Spirits

The Diamond Logistics team took the stress and worry out of the packing and delivery of our event goodie boxes. The team were supportive and accommodating throughout – thank you!

Fast Track 100

Allen Signs

As a small company we have struggled in the past to get any form of reliable courier service. Since Fleetline have become a Diamond Partner, that’s all changed. Bob and the team have delivered time and again for us. We won’t be going anywhere else!

Allen Signs

With their consistent efficiency and reliability they are now considered as part of our business. We cannot do without them!

Power Options

Diamond have saved my sanity, they save me hours of work. They are extremely helpful, are quick to resolve issues, sometimes before we even know there is one. The pricing is highly competitive especially for the service provided.

Lincoln Security

We love very much working with the team. Bryn is our key contact person. He is always available for us and has a great energy. We trust Diamond Twickenham as a partner. Prit is also always a great support, we love working with him.

Takk Essentials

Incredibly helpful and willing, also very responsive and reactive. Everyone I’ve met at Diamond has been really friendly and wanting me to get the best from their services. I have recommended them to three other businesses, as they just make it easy even when there is confusion.

Caravan Parts Online

We have loved working with Diamond, it has taken the stress out of fitting in post office trips around our busy lives. It has also enabled us to supply larger retail chains who have stricter delivery and packaging requirements. Diamond have done everything to meet those demands and it has always gone smoothly!

Neu Oil

We have received great feedback from all the staff who deal with Diamond. They are always so helpful and it fills us with confidence when it comes to shipping with yourselves.

Bartell Global

Learn more about our services

Sharing some additional information that we think will be helpful when considering your next steps.

Success story:
Guava & Gold

Beauty Fulfilment and delivery client Guava & Gold

When is the right time to
outsource fulfilment?

The fulfilment
centre journey

Fulfilment centre journey
Contact Us

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Diamond Logistics is part of The Diamond Logistics and Technology Group.  

A group of companies that work together to deliver a unique mix of people, technology and logistics that allows them to excel at delivery and fulfilment solutions for UK and international clients. Click on the logos below to visit the other websites.