KS Spirits is a unique alcohol retailer specializing in an Indian craft spirit called KS. With a 40% ABV, this spirit drink is crafted using traditional methods and follows a cherished family recipe.
Before partnering with Diamond Logistics, KS Spirits faced significant challenges that hindered their ability to sell to customers. Without a premises license and a means to fulfil orders placed on their Shopify store, sales, revenue, and growth were virtually impossible.
Partnership with Diamond Logistics
KS Spirits chose Diamond Logistics as their fulfilment and delivery partner for several compelling reasons. Diamond’s willingness to work with small companies just starting in eCommerce, coupled with competitive pricing and glowing testimonials from small alcohol businesses, made them the ideal choice.
Diamond Logistics provided a comprehensive solution, including storing KS Spirits’ stock, processing orders via DespatchLab, picking and packing the product, and arranging courier pick-up (usually using an overnight service). The ability to track the progress of the delivery via DespatchLab added another layer of convenience and efficiency.
Results and Benefits
The partnership with Diamond Logistics transformed KS Spirits’ business operations. They were able to generate revenue and grow the business, facilitated by Diamond’s exceptional service. Customer satisfaction soared with the seamless processing and delivery service.
Customer Service and Support
KS Spirits’ experience with Diamond Logistics was marked by friendly interactions, smooth onboarding, and exceptional support. Special mentions were made of Matt Naylor’s assistance with Shopify integration and Maq Beg’s operational support. The site visit to the Guildford service centre left a lasting positive impression.
Diamond Logistics provided KS Spirits with a competitive edge by handling all aspects of storage and packing at a reasonable price. This allowed KS Spirits to focus on generating sales and expanding the business, differentiating them from competitors who often had to manage these aspects themselves.
Future Growth and Expansion
As KS Spirits continues to expand and sell more products, they envision Diamond Logistics fulfilling those orders and supporting their growth.
“Diamond Logistics are very professional, responsive, and helpful. It’s been great dealing with them from our first inquiry. They’re very efficient in terms of storage and packing, and competitively priced, but what really sets them apart is DespatchLab. DespatchLab allows you to follow and track your orders and deliveries at each stage, and access lots of other useful information. I would absolutely recommend Diamond to other businesses for these reasons!”
The success story of KS Spirits with Diamond Logistics is a testament to the power of collaboration, innovation, and customer-centric solutions. From overcoming initial challenges to achieving growth and customer satisfaction, the partnership has been a journey of triumph.