PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING DESPATCHLAB™
1.2. The Service is provided by Despatchlab Limited (Despatchlab, us or we). We are a limited company registered in England and Wales under company number 08000816 whose registered office is at 3c, Henley Business Park, Pirbright Road, Normandy, Guildford, Surrey, England, GU3 2DX.
2. Access to the Service
2.1. In order to access and use the Service, you or the organisation of which you are an officer, employee, agent or representative (the Client) must have been provided with Platform access approval by the relevant Despatchlab Network Partner who has entered into an Network Partner Agreement or other similar agreement with us (the Network Partner).
2.3. The Service is intended for use by Users in a business context only, and not for use by individuals for domestic or private purposes.
2.4.In order to access the Service for the first time, you must first receive your User account log in details and change the default password.
2.6. Fake user profiles are not permitted.
2.8. You and the Network Partner are responsible for making all arrangements necessary for you to have access to the Service.
3. Protection of User account and password
3.1. You must treat any User account log in, user identification code, password or any other piece of information as part of our security procedures, as confidential. You must not disclose it to any third party or authorise others to use your User account.
3.2. You may not transfer your User account to any other person or entity. If you know or suspect that anyone other than you has obtained your user identification code or password and/or has accessed your Authorised User account, you must immediately notify us by sending an email to firstname.lastname@example.org.
3.3. You are responsible for the acts and omissions of any third parties who use your User identification code or password to access your User account, whether fraudulent or not, and you agree to reimburse us on demand for any loss we may suffer as a result of such use.
4. The Service
4.1. The Service consists of access to Platform and associated services but excludes Third Party Services that may be subject to separate terms notified to you. The specific Despatchlab™ functionality and the details of the associated service available to you will depend on the modules made available to you by the Network Partner and the Client and also on your User profile (for example, whether you are using the Platform as a Partner User or a Client User). Please contact us if you wish to understand more about the details of the Service available to you.
6. Submitted Content
6.2. We will not control, verify or otherwise check Submitted Content and we take no responsibility for it whatsoever, including for its accuracy, completeness or suitability for use in relation to the Service.
7. Intellectual property rights
7.3. You are under no obligation to provide feedback, improvements or other suggestions (Feedback) that might improve the Service, however if they do so, you and the Network Partner and the Client (as applicable) acknowledge that Despatchlab is free to use such Feedback in any way and that Despatchlab shall own any and all intellectual property rights subsisting in or arising in relation to such Feedback as it may be incorporated into the Service.
8. Limitation of our liability
8.2. We do not guarantee that the Service will always be available or that access to it will be uninterrupted. Access to the Service is permitted on a temporary basis. We may suspend, withdraw or discontinue or any part of the Service without notice. We will not be liable to you if, for any reason, the Service is unavailable at any time or for any period.
8.3. In relation to the use of the Service:
8.3.1. to the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Service, whether express or implied; and
188.8.131.52. loss of profits, sales, business or revenue;
184.108.40.206. loss of agreements or contracts;
220.127.116.11. business interruption;
18.104.22.168. loss of anticipated savings;
22.214.171.124. loss of business opportunity, goodwill or reputation;
126.96.36.199. loss of use or corruption of software, data or information;
188.8.131.52. cost of procurement of substitute goods, services or technology;
184.108.40.206. use of Third Party Services; or
220.127.116.11. any special, indirect or consequential loss or damage.
8.4. We use reasonable endeavours to remove bugs or viruses but we do not guarantee that the Platform will be secure or free from bugs or viruses. You should use your own virus protection software. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Service.
9. Prohibited uses of the Service
9.1. You may use the Service only for lawful purposes. You may not use the Service:
9.1.1. in any way that breaches any applicable local, national or international law or regulation; or
9.1.2. in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
9.2. You also agree:
9.2.2. not to impersonate any other Users; and
9.2.3. not to access without authority, penetrate, interfere with, damage or disrupt (or attempt to do any of the same): (i) the accounts of other Users; (ii) any part of the Service or its security measures; (iii) any equipment or network on which the Service is stored; or (iv) any software used in the provision of the Service.
10. Ceasing to be a User
10.1. Your User account will be immediately withdrawn if you, or the applicable Network Partner or Client notify us at any time that you have ceased to be authorised to access the Service, or if the Agency Franchise Agreement between Diamond Logistics Limited and the relevant Network Partner terminates or expires for any reason.
10.2.1. immediate, temporary or permanent withdrawal of any relevant User account and/or the Network Partner or Client’s right to use the Service or the applicable Third Party Services;
10.2.2. immediate, temporary or permanent removal of any relevant Submitted Content;
the issue of a warning to you and/or the Network Partner or Client (as applicable); and
10.2.3. legal action against you and/or the Network Partner and/or the Client.
10.3. If you cease being a User for any reason you must immediately cease using the Service and any Third Party Services.
11.3. We may update the Service from time to time, and may change the content and/or functionality provided through the Service at any time. If you do not wish to receive the updated Service, you must stop using the Service and must inform the Network Partner or the Client (as applicable).
12. Third party rights
13. Applicable law
14. Trade marks
“Diamond Logistics” is a registered trade mark and “Despatchlab” is a trade mark of Despatchlab Limited.
15. Contact us and complaints
To contact us, including with any comments or complaints regarding the Service, please contact our support line 01483 536888 or email email@example.com