At Diamond, we are dedicated to providing excellent service to our customers and constantly challenging ourselves to deliver on expectations. We recently surveyed customers to find out thier experience of Diamond’s services and what they really want in a courier business.
Customer feedback
“The franchise that services my company are all good people and flexible to my requirements of collection times, which you don’t get with most couriers.”
“You are very reliable, friendly and I can rely on you to get the package delivered on time.”
“We don’t always have courier needs but so far so brilliant, last minute calls are our specialty and Dean Russell in particular is just so accommodating and always willing to find a solution!”
“Brilliant service – always helpful and on time.”
Customer priorities
87.8% of customers surveyed listed ‘Certainty of delivery’ as the most important factor for them, followed by 36.3% listing ‘Cost’ and 24.2% citing ‘Relationship with courier company’ as the most important factor.
Diamond’s unique model means that our customers have access to multiple national carriers through one point of contact at Diamond. If an individual carrier or route is facing problems, we can simply re-route via another channel – and our automatic least cost routing service means that businesses will always pay the best price for delivery.
What else can Diamond do for you?
Almost all customers surveyed were aware of Diamond’s Same Day, Overnight and International courier service, but not everyone was aware that Diamond also offer Pick, Pack and Despatch via our Actual Warehouse solution. Diamond really is a one stop delivery solution. And we’d love to help you too.
If your deliveries are mission critical to your business then look no further than Diamond Logistics. With 25 sites nationwide including Blackburn, Bournemouth and Basildon Diamond’s friendly and personalised service covers same-day, overnight, international and remote storage solutions.
