The road transport industry is becoming increasingly competitive, and we knew we needed to push our business to the next level. We were looking for a way to bolster our service offering to protect our market share, and hopefully increase it at the same time.

Recognising the growth of the e-commerce sector in recent years, and the need for parcels & fulfilment services to support it, Diamond looked like a fantastic opportunity for us to break in to the sector with the support of Diamond’s proven industry expertise and powerful software.

We see our partnership with Diamond as a unique opportunity for growth, opening the door to new opportunities that we may not otherwise have access to. We plan to invest heavily in our sales function to facilitate this growth.

Ultimately; we aim to take advantage of all the tools at our disposal through the Diamond partnership to maximise the growth potential and return on our investment. That will of include e-Commerce fulfilment, multi-carrier parcel services and same day couriers.

We view the Diamond partnership as a way offer our clients a true 360 solution in logistics, having a provision for almost all logistics requirements.

The Diamond partnership will provide us a powerful selling tool in being part of a national network, with the ability to service a much wider range of businesses by providing a wider range of services.

We’d like to build a bigger management/operational team, which should in turn allow us greater flexibility in the hours we’re able to operate effectively. Currently we have an “on-call” rota, meaning somebody needs to be available to deal with all issues, or even routine operational requirements from home outside of office hours. The potential growth from the Diamond partnership will eventually create a need for more staff, allowing us to widen our operating hours which will benefit all areas of our business.

The Sales training/support will be a valuable asset for us, sharing not only your knowledge of the Diamond service(s), but insights into the type of businesses to approach and how to convert them.

Very early on in our Logistics journey, we landed our first “big” client, Cotton Traders. It was a huge confidence boost for us to know that we could not only get a foot in the door with such a well-known brand, but ultimately provide a great service for them. Something we still do to this day, with daily deliveries in to their 100+ strong retail store portfolio.

When prospecting over the years, we’ve found we tend to try and very carefully “cherry pick” the businesses we target to ensure our service offering can align with their potential requirements. Previously when presented with a parcel or fulfilment requirement, for us, the conversation ends there.

Almost all businesses will have a Logistics requirement of some sort, and we’re confident the Diamond partnership will give us the capability to fulfil almost any logistical requirement, from parcels up to full artic loads. This is something that very few operators can facilitate, giving us a huge advantage over the competition.

In the near future, we are hoping to relocate to a larger premises with a more useable yard space for our HGV/Trailer fleet. We see the Diamond partnership as a vehicle to help us facilitate this, offsetting the cost of a larger warehouse space, whilst in turn providing a solid foundation for us to grow our business.

The utilisation of the national network of fulfilment centres to provide powerful same day delivery solutions, competing with the likes of Amazon & Argos is a huge draw for us. Something that could only be achieved by partnering with a network like Diamond. Combined with the multi carrier solution, we see these as really key offerings.