despatchlab. Helping European deliveries.
Logistics technology supported European deliveries, despite the recent Brexit and French border disruption
When some carriers suspended their European road services between mainland Europe and Great Britain, diamondlogistics’ retail clients still managed to get their European deliveries delivered. How? They had access to additional carriers and distribution options thanks to diamond’s integrated despatchlab technology and national network.
“Our agility, and the flexibility of despatchlab allows us to mitigate the outcome for the end client in those sorts of circumstances,” explains Daniel Allin, chief technology officer at diamondlogistics.
Brexit ready, despatchlab can also automatically produce the necessary commercial paperwork for goods entering and leaving the European Union. And, importantly, as one carrier switches off (as some did when the burden of delivery became to great/difficult) traffic can be seamlessly switched to another carrier ensuring no break in service for European deliveries. ‘Don’t get us wrong’ said Daniel, ‘It was not easy as we’ve still had customs challenges, But at least in terms of logistics service we have had good risk mitigation strategies in place to support out clients’.
“despatchlab is a single system which allows customers to outsource their logistics. It means online retailers can concentrate on sourcing and selling products. Therefore their worry about Brexit backstops or suspended carrier services is over.”
What about post sale?
“Our clients don’t get involved in anything post-sale,’ adds Allin. ‘Dispatch, selecting a carrier, the picking process or warehouse management is 100% down to us.. Any exceptions are dealt with. We manage the whole process.’
“Christmas 2020 was undeniably tricky. One of our partners Hermes for example, experienced unprecedented volumes via its carrier networks during peak. But they managed to keep in contact with us and vice versa. At diamond, if a carrier in our network is experiencing disruption, we can communicate this to our eCommerce clients. If need be we can switch their distribution to a different carrier. Therefore it doesn’t stop our clients their trade.’
“Larger carriers showing suspension of services examples around Brexit offer good reasons for online retailers to choose a logistics operator which operates multiple carriers. We can make very simple changes to integration and routing via despatchlab. We can switch off one channel if suspended or under too much pressure and turn on another. Furthermore, it’s instantaneous.’
Retailers, already in the midst of their busiest period, shouldn’t have to start researching and sourcing new carriers for their European deliveries. They shouldn’t have to worry about the consequences of putting on a Black Friday or Cyber Monday sale. Nor, should they have to identify the resources themselves to be able to cope with the demand that ensues, that’s our job.”
Learn more reasons why despatchlab is making life easier for online retailers. Speak to our experienced team. Call 0333 567 5888 or email sales@diamondlogistics.co.uk
