Same Day Delivery Service Explained
In terms of eCommerce, same day delivery is a service that allows customers to order products online and receive them on the same day, usually within a few hours. This service is becoming more popular and convenient, especially for urgent or last-minute purchases. But how is same day delivery possible? How does it work behind the scenes? In this blog post, we will explore the process and challenges of same day delivery and how Diamond can support your needs.
The same day delivery process
The process typically involves the following steps:
- The customer places an order online and selects the same day delivery option. The order is then sent to the nearest fulfilment centre or store that has the product in stock.
- The fulfilment centre or store picks and packs the order as quickly as possible, usually within an hour or less.
- The order is then handed over to a courier or delivery partner who is responsible for transporting the order to the customer’s address.The courier or delivery partner uses a GPS-enabled device or app to find the best route and avoid traffic or delays. The courier or delivery partner will ordinarily communicate with the customer via phone, text, or email to provide updates and confirm the delivery time and location.
- The courier or delivery partner delivers the order to the customer’s door, usually within a specified time slot, such as 60 minutes, or 4 hours. The customer signs for the order and receives a confirmation email or receipt.
The challenges of same day delivery
It is not an easy service to provide, as it requires a lot of coordination, speed, and efficiency.
Inventory management:
Same day requires accurate and real-time inventory information to ensure that the products ordered are available and ready to ship. This means that fulfilment centres and stores need to have advanced systems and processes to track and update their inventory levels constantly.
Order processing:
It requires fast and seamless order processing to ensure that the orders are received, confirmed, and dispatched as soon as possible. This means that fulfilment centres and stores need to have automated and integrated systems and processes to handle high volumes of orders and avoid errors or delays.
Shipping partners:
This particular service also requires reliable and flexible shipping partners who can handle the increased demand and complexity of same day deliveries. This means that fulfilment centres and stores need to have strong relationships and contracts with couriers or delivery partners who can offer various shipping options, such as on-demand, scheduled, or express deliveries.
Customer service:
Same day delivery requires excellent customer service and communication to ensure that customers are satisfied with their orders and experience. This means that fulfilment centres, stores, couriers, and delivery partners need to have trained team members who can handle customer inquiries professionally and promptly. In many cases a real time tracking system is required to be able to monitor the courier and their progress.
Diamond Logistics are able to support all of your eCommerce fulfilment and same day delivery requirements. We have you covered from warehouse management; picking and packing your products to real time updates on your courier as he makes his way to your customer all through our one stop business platform despatchlab.
