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What is the difference between Diamond and other courier companies?

There is so much competition in the logistics industry that ultimately you have to choose the company that you like the best.

Diamond will never be the cheapest out there, and we are primarily a Business to Business provider, so if you want cheap or you aren’t a business then we probably aren’t the right courier choice for you.

But if you are a business, then you’ll need to know the three primary differences between us and our worthy competitors.

At Diamond Logistics, it’s about ownership, people and technology.


Diamond is a business that has got 30 years heritage and was established on the 16th of March 1992.

Our team have many years of experience in all aspects of fulfilment and logistics and always ensure your goods are delivered in the safest and most efficient way possible. From our HQ, to our network around the UK, all sites are owner-managed.

This provides a built-in dedication and care and means the quality of service is second to none.

Our living depends on your satisfaction and repeat use, and this provides a unique level of engagement and passion from us to always deliver the absolute best quality of service.


Add to that our people.

From our couriers, our ambassadors on the road, our Network Partners, and our local delivery service providers who manage your logistics regionally, you’ll find they every member of the team at Diamond Logistics is a cut above the rest.

The couriers are CRB checked, trained, and all come with many years experience too so you can be reassured that from a straightforward delivery, to a complex multiple drop journey, our couriers have all the problem solving skills required to tackle every issue along their journey. We are proud to have a workforce that has a skill set over and above your standard courier.

Our Network Partners can’t join our network unless they have logistics business of their own that they can tangibly prove to deliver great quality of service.

These are all logistics professionals – not just someone who fancies a courier franchise and throws £30k at it.

Rest assured, the biggest group of UK courier companies unites under the Diamond Culture and working methodology. Our Culture focuses on three key tenants: Shared Success, mutually beneficial partnerships, and doing exactly what it says on the van.

This ethos makes us a really great company to work with, to trust and to belong to. It’s a powerful culture and tends to self-select the people who stay and enjoy or go!



When it comes to technology, the power of what we are doing at Diamond is to combine all of the above experience with innovation.

We do not brand ourselves as a tech company – although we do have one! We insist on our technology doing much of the heavy lifting to enable transparent service delivery to be at the forefront of our stakeholder experience.

Our technology unites our sites, our drivers, our warehouses and their contents, our clients’ websites/marketplaces, other operational systems and all our carriers on a single user interface.

It’s state-of-the-art smart technology that keeps the logistics process simple for users. With our clever algorithms making your life easier, it will erase your logistics management needs and eliminate 99% of your despatch management needs, making sure all issues that arise will be managed for you.


When it comes to logistics, it is important to always pick a company that is trustworthy and knows the industry well.

At Diamond Logistics, we can offer Same Day delivery, eCommerce Fulfilment and much more, and with every service, you know you are in the safe hands of professionals with many years of experience.

For more information on what Diamond Logistics can offer you, visit our full Same Day, Overnight and International or Fulfilment FAQ pages.

If you’d like a company that does all the above, then maybe we are the right choice for you. Get in touch today on 0333 567 5888, email our team at or complete the below Contact form:


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Diamond Logistics is part of The Diamond Logistics and Technology Group.  

A group of companies that work together to deliver a unique mix of people, technology and logistics that allows them to excel at delivery and fulfilment solutions for UK and international clients. Click on the logos below to visit the other websites.