Diamond Logistics has partnered with Newton Reed Ltd to provide top-tier courier and fulfilment services for businesses in Birmingham. Conveniently located, our depot ensures fast, dependable deliveries both locally and across the UK. Whether you’re a small business or a large enterprise, we adapt our solutions to fit your specific logistics needs.
Same day despatch.
Next day delivery.
International delivery.
e-commerce fulfillment.
Nationwide service centres.
Multi-location fulfilment network.
Located near major transport routes like the M5, our Birmingham facility is optimised for efficient parcel delivery across the West Midlands and beyond. With reliable overnight delivery and advanced distribution services, we help you stay competitive. Rely on our local expertise and extensive network to manage your logistics with precision and care.
We provide end-to-end logistics solutions, including warehousing, courier services, and national and international shipping. Our scalable, affordable services come with real-time tracking, so you can focus on growing your business while we handle the logistics.
Speak to an expert & contact us today.
Whether you need same-day urgency, reliable overnight delivery or a fully managed fulfilment service, we’re here to help. Complete the form and one of our experts will be in touch to find the perfect logistics solution for you.
Address
5 WD Development,
Cakemore Road,
Rowley Regis,
West Midlands,
B65 0RY
Call us
01216 678283
Email us
info@diamondlogistics.co.uk
Working Hours
Mon – Fri: 8:00 – 18:00 (full services)
Sat – Sun: (Same day courier service only)
What we do.
Need fast delivery? Our same-day service ensures your parcels, documents, or items arrive quickly and reliably within the region, perfect for urgent needs.
Next-day & overnight delivery.
For cost-effective and reliable UK-wide shipping, our next-day and overnight options keep your business running smoothly.
From warehousing to order fulfilment, we provide a complete solution for online retailers. Our system integrates seamlessly with major marketplaces, ensuring efficient picking, packing, and shipping for a hassle-free customer experience.
We offer secure storage, inventory management, and large-scale shipping for both B2B and B2C needs. We also provide international shipping, ensuring your products reach their destinations worldwide.
Small business & 3PL services.
Whether you’re a startup or an established brand, we offer flexible courier solutions with no minimum order requirements, helping businesses of all sizes streamline their logistics.
From the moment your inventory arrives, we handle the entire fulfilment process. This includes secure storage, precise picking, and expert packing, all tailored to your brand. Using advanced Despatchlab technology, we provide real-time inventory and order tracking, giving you complete visibility and control to grow your business.
Our fulfilment process.
Our streamlined distribution process ensures your products reach their destination on time, every time.
Your goods come in to us.
Your goods arrive in one of our state-of-the art local service centres and are logged onto our inventory management software, Despatchlab.
Warehousing services.
Once logged, your good are stored in a clean, safe and temperature controlled environment which is costed by space.
Pick & pack.
Our fully integrated system means that as soon as an order is made our trained staff can pick and pack it asap in line with your packing and branding requirements.
Despatch.
We will despatch your orders wherever they need to be in the world through our national and international carrier networks. Our buying power means shipping costs can be passed directly on to you.
Returns management.
If your customers decide to return a product for any reason, it will come back into our local centres. We’ll check if the return is valid and issue a refund if required. Your good will then return to our warehouse ready to be despatched to a new home.
Businesses We Partner With.
We support a wide range of businesses, from ambitious startups and growing eCommerce stores to established B2B and B2C retailers. Whether you ship a few orders or thousands, our flexible solutions are designed to scale with you.
Local and National Service.
Our partnership with Birmingham-based Newton Reed Ltd combines personalised local service with the advanced technology and extensive network of Diamond Logistics. This ensures efficient, tailored logistics solutions that meet your unique needs.
Tailoring our services to meet your business requirements – let’s find the right solution for you.
Common fulfilment questions.
When is the right time to outsource?
The right time to outsource your eCommerce fulfilment is when it becomes too busy for you or your staff to handle, when your goods are filling your storage space, or when your existing fulfilment partner is just not able to scale with you.
You may find that your business has grown to 200+ orders per month, you are starting to be a ‘scale up’ business, not a ‘start up’, and suddenly you have become a warehouse picker and packer, not an eCommerce entrepreneur.
Outsourcing your fulfilment will allow you to concentrate on your skillset as a business owner, whilst working with a trusted partner that you know will get your goods where they need to go quickly and efficiently.
For more information, visit our dedicated blog: When is the right time to outsource my eCommerce fulfilment?
How much does it cost to outsource fulfilment?
Outsourcing eCommerce fulfilment for scale up clients is a LOT more cost effective than having your own warehouse, pickers, packers, warehouse management system, operations managers, customer service agents and more. Instead, you simply pay per m² for storage, a price per pick and pack, and a fee for the delivery. This can start from as little as £2 a shipment.
The factors that impact fulfilment costs are: the type of goods, the destination, delivery times and carrier selections. It’s best to get a bespoke quotation based on your goods, your business aims and your customers. This way we can help you match your expectations with the right carriers or couriers.
For more information, please visit our dedicated page: How much does it cost to outsource fulfilment?
How do I choose the right fulfilment partner?
When it comes to eCommerce Fulfilment, there are lots of different solutions depending on your end users. You must decide what is most important and where you want to scale to. Are you planning on being the next ASOS? If so, you need one of the big central UK warehouses. If you are an SME, then something more local and accessible may be for you.
What matters to you? Do you care who you are working with? Is it a functional relationship? Are you trying to build a rapport with a trusted partner to build your business? Do you care about the environment, recyclable packaging, and CSR (Corporate Social Responsibility)? Your fulfilment partner will need to understand your values and implement them.
There is a world of difference between big scale fulfilment houses and a more personalised, localised solution. Deciding what values and attributes are most important for your business will ultimately inform your choice.
For more information, visit our dedicate page: How do I chose the right fulfilment partner?
How does eCommerce Fulfilment work?
Diamond’s eCommerce fulfilment system is designed to integrate with your marketplaces and website. Your goods will be taken into the warehouse where stock and inventory will be synchronised, giving you live ‘in stock’ information. With your delivery options decided, you are ready to go. It’s that simple.
Your orders will automatically come in from your systems to the warehouse where they will be picked, packed and despatched. You will have 100% transparency of your goods through our management system, which will update you on fulfilment status at each stage from arrival to delivery.
For more information on this, please visit our dedicated blog: How does eCommerce fulfilment work?
What marketplaces or sites can I sell my goods on?
We fully integrate with eBay, Amazon, Magneto, Shopify, WooCommerce, Linnworks plus 40+ more marketplaces, and we offer bespoke integrations too. This means your orders will drop straight into our system, Despatchlab. It then monitors the whole order journey from pick to delivery, always giving you 100% transparency in your eCommerce fulfilment journey.
You can see what has been picked, what is going out that day and what has been delivered. If a delivery goes awry, you can see what has been done to remedy it.
Despatchlab is very easy to use. It gives you a real time operational overview and also provides you with reports that can tell you how to improve business growth.
For more information, visit our dedicated blog: What marketplaces do you integrate with Despatchlab?
Where can I store my goods?
You have a lot of geographical choices for your eCommerce fulfilment. You can choose a local hub, so you can pop in regularly, or a warehouse that specialises in what you do. For example, our Guildford centre specialises in alcohol fulfilment and Bournemouth in subscription boxes. If you need lots of space for a cost-effective price, we can offer our 40,000ft² centre in Wales.
We will work with you so you can scale to capacity. Bigger clients may need bigger sites to cope with growing future demand. Specialist business may need multiple sites for same day fulfilment. Whatever your need is, get in touch and we will create a bespoke solution.
If you need any more information, visit our dedicated blog: Where can I store my goods for eCommerce fulfilment?
Why Diamond?
If you are looking for an eCommerce fulfilment partner that will provide you with a named person at the end of the phone, who will develop a personal relationship with your business, who wants to understand your brand and values and who is already trusted by a wide selection of SMEs, then diamond is for you.
Diamond is big enough to have all of the space, resources, infrastructure and carrier relationships that your eCommerce business will need to grow. We strive to be a reliable partner, one that will be around to support your business in years to come.
For more information, visit our dedicated blog: Why choose Diamond Logistics to do my eCommerce Fulfilment?
Smarter Logistics.
Seamless Delivery.
Despatchlab is the UK’s only logistics platform that unites fulfilment, multi-carrier shipping, and same-day delivery in one seamless, easy-to-use system.
If you want a smart yet friendly logistics solution then we are the choice for you.
We understand the frustrations that SMEs face when dealing with a faceless courier service. This is why we place people at the centre of what we do.
