Three Ravens Rum is an independent artisan spirits and lifestyle brand, proudly female-owned. Their first product, a small batch of 70cl Caribbean Spiced Rum, is artfully blended with vanilla, fragrant spices, and hints of ripe tropical fruits, offering a delightful experience for easy drinking and effortless mixing.
As a small start-up, Three Ravens Rum faced the challenge of finding a fulfilment partner that understood their unique needs and was willing to support them in the early stages of growth. Many fulfilment companies demanded minimum sales targets, which were unrealistic for a new business.
Partnership with Diamond Logistics
Three Ravens Rum chose Diamond Logistics for its understanding of small business challenges and its friendly, professional, and welcoming team. Diamond’s ‘family feel’ and immaculately kept warehouse gave Three Ravens Rum the confidence that they were in safe hands.
Diamond’s support has been invaluable, especially as Three Ravens Rum focused on Artisan trade fairs and less on B2C online sales. The absence of pressure to meet minimum sales targets provided reassurance in the early stages of their business journey.
Diamond Logistics provided a cost-effective and flexible fulfilment service, integrating with Three Ravens’ software through Despatchlab. This integration made the entire process incredibly efficient and easy.
Diamond’s high-end packaging solution ensured that every bottle was wrapped in tissue paper, sealed with a Three Ravens Rum sticker, and carefully packaged for direct delivery to customers.
Customer Service and Support
Three Ravens Rum describes Diamond’s customer service and support as excellent, with a personable, friendly, and helpful team that’s always just a phone call away. Nothing is too much trouble for Diamond, reflecting their commitment to customer satisfaction.
Future Growth and Expansion
Three Ravens is excited about the future, with plans to launch an Artisan flavoured vodka in the coming months and expand the Three Ravens brand with lifestyle products over the next 18 months. They envision Diamond Logistics continuing to support their growth and expansion.
“We’d definitely recommend Diamond Logistics, they made the whole process of moving to a fulfilment partner super easy – they have excellent customer service which is delivered by an engaged and enthusiastic team of professionals who really care about their customers. As a small start-up business – we couldn’t be happier.”
Success with Diamond Logistics
The triumphant tale of Three Ravens’ partnership with Diamond Logistics showcases the strength of teamwork, insight, and a focus on customer-oriented strategies. From conquering early obstacles to creating an extraordinary customer experience, this collaboration has been a path filled with innovation and expansion.