Newcastle.

In partnership with AA Xpress Ltd, our courier and fulfilment services cater to businesses throughout Newcastle and the neighbouring regions. Our Newcastle base ensures swift, dependable deliveries, whether you’re reaching customers locally or across the UK. From startups to established enterprises, our flexible logistics solutions are designed to support your company’s growth and adapt to your changing business needs.

  • Same Day Delivery.
  • Next Day Delivery.
  • International Delivery.
  • Fulfilment Services.

Contact Details Request a quote

Same day despatch.

Next day delivery.

International delivery.

e-commerce fulfillment.

Nationwide service centres.

Multi-location fulfilment network.

Same Day Delivery.

Next Day Delivery.

International Delivery.

Fulfilment Services.

Modern Logistics Solutions in Newcastle.

Strategically situated near main routes such as the A1, our Newcastle facility enables rapid and efficient parcel processing and delivery throughout the North East and beyond. We offer quick overnight shipping, diverse distribution options, and a committed support team to ensure your parcels arrive on schedule and are fully trackable every step of the way.

Whether you need secure warehousing, expert fulfilment, or reliable nationwide and international delivery, we offer a streamlined logistics experience. Enjoy straightforward pricing, attentive support, and full shipment tracking from order to delivery.

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Speak to an expert & contact us today.

Whether you need same-day urgency, reliable overnight delivery or a fully managed fulfilment service, we’re here to help. Complete the form and one of our experts will be in touch to find the perfect logistics solution for you.

Address
Unit 3 Blezard Court,
Blaydon on Tyne,
Gateshead,
NE21 5NH

Call us
02843 555 021

Email us
info@diamondlogistics.co.uk

Working Hours
Mon – Fri: 8:00 – 18:00 (full services)
Sat – Sun: (Same day courier service only)

Our services.

Same-day courier.

For time-sensitive deliveries, our same-day courier service in Newcastle guarantees your urgent packages and documents are delivered quickly and securely, both within the city and to nearby locations.

Next-day & overnight delivery.

Rely on our trustworthy next-day and overnight delivery services to keep your business operations running smoothly. Businesses across Newcastle depend on our competitively priced, reliable solutions to reach their customers nationwide with efficiency.

eCommerce fulfilment.

Our comprehensive eCommerce fulfilment covers everything from secure warehousing and careful order picking to prompt shipment. We integrate smoothly with all major eCommerce platforms, ensuring your customers receive their orders quickly and accurately.

Warehouse & distribution.

We provide secure warehousing and robust distribution services for both B2B and B2C clients. From detailed stock management to bulk shipments and international deliveries, our team is dedicated to supporting your business’s continued success.

Supporting local businesses.

We are proud to support Newcastle businesses of all sizes, including new ventures and small businesses. Our services are scalable, with no minimum order requirements, so you can grow at your own pace. Through expert 3PL solutions, smaller companies can outsource logistics, boosting efficiency and cutting operational expenses.

Fulfilment Process Overview.

When your inventory arrives at our Newcastle facility, we take care of the entire fulfilment journey. This includes safe storage, precise picking and packing, and up-to-date status notifications via our Despatchlab portal, so you always know where your shipments stand.

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Our fulfilment process.

Our streamlined distribution process ensures your products reach their destination on time, every time.

Your goods come in to us.

Your goods arrive in one of our state-of-the art local service centres and are logged onto our inventory management software, Despatchlab.

Warehousing services.

Once logged, your good are stored in a clean, safe and temperature controlled environment which is costed by space.

Pick & pack.

Our fully integrated system means that as soon as an order is made our trained staff can pick and pack it asap in line with your packing and branding requirements.

Despatch.

We will despatch your orders wherever they need to be in the world through our national and international carrier networks. Our buying power means shipping costs can be passed directly on to you.

Returns management.

If your customers decide to return a product for any reason, it will come back into our local centres. 
We’ll check if the return is valid and issue a refund if required. Your good will then return to our warehouse ready to be despatched to a new home.

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Our Clients.

We serve a wide spectrum of clients, ranging from independent retailers to national chains, all of whom benefit from our flexible and responsive logistics services. No matter the scale or sector of your business, we deliver dependable support tailored to your requirements.

Distribution and 3PL in Newcastle.

Partnering with Diamond Logistics and AA Xpress Ltd in Newcastle provides your business with regional insight and access to a national delivery network. This ensures you remain closely connected to customers in Newcastle and throughout the UK.

Who we are

Sector: Health & Medication
Fufillment: Beauty Fulfilment & Delivery

Diamond is a really good logistics partner, and I would recommend them to anyone looking to outsource their fulfilment requirements. Everyone there is so nice, cheerful, and helpful. They deal with questions quickly and have willingly made changes to their service to provide added benefit for Guava & Gold.

Guava and Gold

Read case study
Sector: Food & Beverage
Fufillment: Foodstuffs Fulfilment

Working with Diamond is a joy. It’s easy for businesses to claim the age-old cliche that they’ll do something on time, every time, but the team in Bristol are a rare example of a business that actually keeps that promise. We couldn’t wish to work with a better team and would gladly recommend them to anyone.

Buckley & Beale

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Sector: Sports & Leisure
Fufillment: Sports & Leisure Fulfilment & Delivery

Diamond’s extensive knowledge of sports fulfilment has also provided Aeon Padel with the best possible information about safe packaging and the parcels sizes required to get their product to its destination unscathed. Additionally, thanks to our user-friendly Despatchlab software, Aeon Padel is finding inventory simpler and more intuitive, making delivery planning and product control a breeze.

Aeon Padel

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Sector: Vehicles & Transportation
Fufillment: Electrical Fulfilment & Delivery

Diamond stood out. We have certain core values at Easee like trust, openness, honesty, and Diamond were hitting those. The way you want to do your business, the way you want to handle your staff and colleagues, so it was a marriage that was very organic.

Easee

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Sector: Health & Medication
Fufillment: Health and Wellness Fulfilment & Delivery

By working with Diamond, we can focus on the selling, marketing and customer service aspects of our business, and not have to worry about the logistics of getting our product to our customers.

SmarterNaturally

Read case study
Sector: Clothes & Fashion
Fufillment: Clothing Fulfilment & Delivery

We are rated five stars on Trustpilot with over 600 reviews and a lot of those mention delivery, which is all down to Bob’s team and Diamond Logistics.

Homeys Slippers

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Tailoring our services to meet your business requirements – let’s find the right solution for you.

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Common fulfilment questions.

View all FAQs

When is the right time to outsource?

The right time to outsource your eCommerce fulfilment is when it becomes too busy for you or your staff to handle, when your goods are filling your storage space, or when your existing fulfilment partner is just not able to scale with you.

You may find that your business has grown to 200+ orders per month, you are starting to be a ‘scale up’ business, not a ‘start up’, and suddenly you have become a warehouse picker and packer, not an eCommerce entrepreneur.

Outsourcing your fulfilment will allow you to concentrate on your skillset as a business owner, whilst working with a trusted partner that you know will get your goods where they need to go quickly and efficiently.

For more information, visit our dedicated blog: When is the right time to outsource my eCommerce fulfilment?

How much does it cost to outsource fulfilment?

Outsourcing eCommerce fulfilment for scale up clients is a LOT more cost effective than having your own warehouse, pickers, packers, warehouse management system, operations managers, customer service agents and more. Instead, you simply pay per m² for storage, a price per pick and pack, and a fee for the delivery. This can start from as little as £2 a shipment.

The factors that impact fulfilment costs are: the type of goods, the destination, delivery times and carrier selections. It’s best to get a bespoke quotation based on your goods, your business aims and your customers. This way we can help you match your expectations with the right carriers or couriers.

For more information, please visit our dedicated page: How much does it cost to outsource fulfilment?

How do I choose the right fulfilment partner?

When it comes to eCommerce Fulfilment, there are lots of different solutions depending on your end users. You must decide what is most important and where you want to scale to. Are you planning on being the next ASOS? If so, you need one of the big central UK warehouses. If you are an SME, then something more local and accessible may be for you.

What matters to you? Do you care who you are working with? Is it a functional relationship? Are you trying to build a rapport with a trusted partner to build your business? Do you care about the environment, recyclable packaging, and CSR (Corporate Social Responsibility)? Your fulfilment partner will need to understand your values and implement them.

There is a world of difference between big scale fulfilment houses and a more personalised, localised solution. Deciding what values and attributes are most important for your business will ultimately inform your choice.

For more information, visit our dedicate page: How do I chose the right fulfilment partner?

How does eCommerce Fulfilment work?

Diamond’s eCommerce fulfilment system is designed to integrate with your marketplaces and website. Your goods will be taken into the warehouse where stock and inventory will be synchronised, giving you live ‘in stock’ information. With your delivery options decided, you are ready to go. It’s that simple.

Your orders will automatically come in from your systems to the warehouse where they will be picked, packed and despatched. You will have 100% transparency of your goods through our management system, which will update you on fulfilment status at each stage from arrival to delivery.

For more information on this, please visit our dedicated blog: How does eCommerce fulfilment work?

What marketplaces or sites can I sell my goods on?

We fully integrate with eBay, Amazon, Magneto, Shopify, WooCommerce, Linnworks plus 40+ more marketplaces, and we offer bespoke integrations too. This means your orders will drop straight into our system, Despatchlab. It then monitors the whole order journey from pick to delivery, always giving you 100% transparency in your eCommerce fulfilment journey.

You can see what has been picked, what is going out that day and what has been delivered. If a delivery goes awry, you can see what has been done to remedy it.

Despatchlab is very easy to use. It gives you a real time operational overview and also provides you with reports that can tell you how to improve business growth.

For more information, visit our dedicated blog: What marketplaces do you integrate with Despatchlab?

Where can I store my goods?

You have a lot of geographical choices for your eCommerce fulfilment. You can choose a local hub, so you can pop in regularly, or a warehouse that specialises in what you do. For example, our Guildford centre specialises in alcohol fulfilment and Bournemouth in subscription boxes. If you need lots of space for a cost-effective price, we can offer our 40,000ft² centre in Wales.

We will work with you so you can scale to capacity. Bigger clients may need bigger sites to cope with growing future demand. Specialist business may need multiple sites for same day fulfilment. Whatever your need is, get in touch and we will create a bespoke solution.

If you need any more information, visit our dedicated blog: Where can I store my goods for eCommerce fulfilment?

Why Diamond?

If you are looking for an eCommerce fulfilment partner that will provide you with a named person at the end of the phone, who will develop a personal relationship with your business, who wants to understand your brand and values and who is already trusted by a wide selection of SMEs, then diamond is for you.

Diamond is big enough to have all of the space, resources, infrastructure and carrier relationships that your eCommerce business will need to grow. We strive to be a reliable partner, one that will be around to support your business in years to come.

For more information, visit our dedicated blog: Why choose Diamond Logistics to do my eCommerce Fulfilment?

Smarter Logistics.

Seamless Delivery.

Despatchlab is the UK’s only logistics platform that unites fulfilment, multi-carrier shipping, and same-day delivery in one seamless, easy-to-use system.

  • Designed for SMEs and regional courier partners
  • Unified Management
  • Marketplace & Carrier Integrations
  • Full Warehouse Management
  • Transparent pricing

Discover DespatchLab

If you want a smart yet friendly logistics solution then we are the choice for you.

We understand the frustrations that SMEs face when dealing with a faceless courier service. This is why we place people at the centre of what we do.

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