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Shipping internationally with Diamond Logistics

Solving logistics issues

At Diamond, we love helping our customers solve their logistics issues.

One problem for many eCommerce businesses is how to ship goods to international customers. With the emergence of multi-channel selling and the ability to sell to people all over the world, it is vital to join a courier network that offers quality International parcel delivery services and can ensure your parcels can be delivered to a worldwide audience.

That’s where we come in.

At Diamond, we deliver your parcels to countries across the world.

And we don’t just deliver.

We go the extra mile to ensure every package is handled by experts, every journey is well documented, and every delivery is made without any bumps in the road.

And this isn’t easy.

With the new rules implemented by Brexit, and the dangers of long-haul travel, getting a parcel delivered into a new country is tricky.

Here’s some of the most common problems, and how was can fix them.


The 5 issues with international delivery and how Diamond Logistics can help


1. Getting through the borders 

Brexit had a huge impact on the logistics industry in the UK.

There were a huge number of changes to adhere to when making International deliveries, and these continue to be shaken up to this day.

Keeping on top of the correct paperwork you need to declare your goods as you pass into a new country is tricky.

For eCommerce business owners, especially ones who are just starting up, figuring out how to ship internationally, and ensuring parcels don’t get held up at borders, can be a real problem.

At Diamond, our innovative Despatchlab platform handles the tough parts of International delivery for you, holding EORI and IOS numbers and supplying the CN22s, CN23s, or full declarations of goods including commodity codes to make sure your parcels passage into a country is seamless.

And the best part?

We do it all for you, meaning you don’t have to worry.

All you need to do is supply us with the right information, and we will get your parcel where it needs to be.

2. Making sure there’s no damage

When shipping Internationally, more often than not, it’s a long journey.

This means there are plenty of instances that a parcel could get damaged.

With Diamond, we partner with some of the world’s leading couriers, from Royal Mail to DHL and Evri.

These are hugely established brands that have performed International deliveries for many years, so they know what they’re doing.

Whether with a Diamond courier, who are all expertly trained in caring for packages, to any of our partners, you can be sure your package is in safe hands.

One thing we do ask is that the packaging is always up to scratch. When shipping fragile items, such as glass, it is vital that it is well protected.

Whether we are sending the parcel from one of our Fulfilment Centres, or you simply want advice on the best way to protect your parcel, we have a wealth of experience in this topic and know how to get your parcel there in one piece.

Of course, problems can occur, and that’s why most carriers have a standard liability cover based on the individual weight of the item. If you’re shipping expensive goods, we can help by enhancing your liability insurance to make sure you’re well covered if the worst-case scenario does happen.

3. Getting your package there on time

International deliveries can take a long time.

When travelling long distances through multiple borders, there are plenty of opportunities for hold-ups.

At Diamond, we have your border crossing covered, as mentioned above.

But we can also provide a speedy delivery, straight from the moment your journey is booked.

One of our team from your local service centre will come and collect your parcel, before heading back to the local service centre where it will be blended into all of the other packages from that day.

From here, it will then be collected by a carrier and its journey will begin.

It’s really that simple, and this can all be done in a lightning-quick time.

Another huge positive of the Diamond experience is that we have a wealth of carriers to choose from. This means that you know you are always picking the perfect one for the job at hand.

Not a second is wasted in selecting the carrier, as everything can be done through our Despatchlab technology.

International shipping shouldn’t take weeks, and with Diamond Logistics it doesn’t.

4. Keeping you informed

If you’re an eCommerce business owner, and you’ve just made a big sale to someone living in Germany for example, you will want to keep a close eye on the parcel.

As mentioned earlier, there may be bumps in the road, and it is vital the customer knows if a parcel is delayed.

Over two-thirds of customers are unlikely to return to a business if their delivery is more than 2 days late.

That’s a lot of customers.

So how can you keep in the loop when sending parcels across the world?

Enter Despatchlab.

This ground-breaking piece of technology has been designed by our team at Diamond Logistics to make deliveries simple.

Through Despatchlab, every delivery can be tracked, no matter what carrier you are using. Our technology consolidates tracking information from all carriers and provides it to you on a simple, user-friendly platform.

Not only that, Despatchlab also allows the Diamond team to keep an eye on your deliveries.

Including in the price of delivery is exclusive logistics management from us, which means that any problems that do arise will be dealt with by us with maximum efficiency.

It’s a win-win situation!

If you want to become an account holder, you can use Despatchlab for so much more than just tracking as well, with the power to check prices, book orders, choose carriers and much, much more.

Don’t leave a great delivery to chance, and always be on top of your parcel’s journey with our stunning technology.

5. Keeping the price down

International delivery can be expensive, especially when transporting large goods.

Delivery location, quality of insurance and method of travel all factor into the cost of a delivery.

So how can you be sure to keep the prices down?

At Diamond, we can offer you a variety of couriers. This means we can provide a variety of pricing options, from which you can choose the best one for you.

The best way to find out the price of a delivery is to input your journey information into Despatchlab, or get in touch with one of our team at your local service centre.

We have service centres throughout the UK, from Bournemouth and Guildford, to Glasgow and Lincoln, so we’re sure to have one near to your location that will be able to provide all the information required for a cheap and cheerful delivery.

International delivery doesn’t need to break the bank.

From letters to large parcels, we always offer a competitive price to suit your needs, so get in touch today and let us transform the way you ship Internationally.

Get in touch today

If you are an eCommerce business owner, or simply someone who needs to make an overseas delivery, then get in touch with Diamond Logistics today and take advantage of our competitive prices, stunning carrier options and ground-breaking technology. Call us on 0333 567 5888, email or complete the below Contact Form:


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Diamond Logistics is part of The Diamond Logistics and Technology Group.  

A group of companies that work together to deliver a unique mix of people, technology and logistics that allows them to excel at delivery and fulfilment solutions for UK and international clients. Click on the logos below to visit the other websites.